Multi-Channel Customer Service Representative

Alta Resources is looking for Multi-Channel Customer Service Representatives.

The Multi-Channel Customer Care Representative position provides professional, quality, and "best in class" service (and sales support) for existing or prospective customers by using a consultative approach that reflects the culture and philosophies of Alta and our clients. This position will involve work activities in many capacities including, but not limited to: inbound and/or outbound phone calls, email, chat, letter, fax, mail and sample fulfillment, data entry, surveys, validation of orders, and social media. Additional duties may include updating reports, assist in the final testing of new surveys and processes, and some data analysis. This role is responsible to facilitate, analyze and resolve any customer issues, provide product support and/or investigate questions or follow up to resolve those concerns in an accurate and timely manner to ensure customer retention and loyalty.

Duties & Qualities

Use social media, chat, email and/or phone (voice) to address the needs of our client’s customers
Help facilitate, analyze & resolve customer issues
Provide product support, solutions & additional product information
Strong desire and passion to help and serve others
High level of confidence, enthusiasm and a positive attitude
Excellent written & verbal communication skills
Ability to build relationships with clients, customers and co-workers

Working at Alta Resources

Work with people & customers that are passionate about the same things you are
Expand your writing & communication skills
On-the-job paid training
Career advancement & education reimbursements
Product discounts, incentives and other freebies

Additional Job Information

Full- & part-time hours available, including evenings & weekends
Full benefits (full-time employees), include PTO, holiday pay, insurance, 401(k) and education assistance