Multi Property Assistant Sales Manager - Leisure (Mandarin Speaker)

START YOUR JOURNEY WITH US

JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.

LOVE WHAT YOU DO EVEN MORE

At JW Marriott®, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.

Here at JW Marriott Marquis Dubai, we are looking for talented individuals, to join our amazing family and in return we are able to offer you the following:

• An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels.

• Learning opportunities with some of the best professionals the region has to offer.

• We aim to promote our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule.

• A competitive salary with excellent benefits which include accommodation, meals on duty, Transportation, and:

• World class training and development, including leadership development.

• Recognition programs.

• Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000!

• Discounted food & drink in all our restaurants and bars.

• Discounts for your friends and family.

• Unlimited career opportunities (Internationally and locally)

• Medical and Life insurance

• Amazing support to ensure you have all the tools you require to complete your day-to-day tasks.

OUR EXPECTATIONS FROM THE ROLE:Experience:

• Must have (1+) years of progressive sales experience

• Previous experience in the hospitality industry preferred; experience selling luxury brands and experiential services preferred

Skills and Knowledge:

• Aggressive negotiating skills and creative selling abilities to close on business with a high conversion ratio

• Possesses software knowledge (Microsoft Office, etc.)

• Possesses systems knowledge (OPERA Sales & Catering)

• Must be able to “Knock on doors” to get the business

• Knows how to conduct research on the Internet

• Weekly prospecting and soliciting goals

• Uncovering new customers (local and social)

• Effective sales skills to up-sell products and services

• Ability to manage guest room and meeting space inventories

• Broad understanding of facility management (sanitation, maintenance, operations)

• Strong customer development and relationship management skills

• Knowledge of overall hotel operations as they affect department

• Knowledge of Event Technology products and services

• Knowledge of contract management and legalities

• Strong communication skills (verbal, listening, writing)

• Strong problem-solving skills

• Builds the department top line revenue by adhering to sales strategy guidelines set forth by the Director of Sales & Distribution

• Identifies revenue opportunities for the hotel based on the client profile.

• Meets and exceeds individual revenue goals. Effectively manages customer budgets to maximize revenue and meet the customer’s needs and identifies opportunities to up-sell products and services throughout the sales process.

• Exceeds company minimum standards with the SFA sales process and acts as a mentor for others within this area.

• Understands the overall market in which they sell - competitors’ strengths and weaknesses, market trends, supply and demand, etc.

• Builds and strengthens relationships with existing and new customers to include business trips, sales calls, entertainment, FAM trips, etc.; and effectively conducts customer site inspections

• Excels at proactive selling. Targets key accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. Proactively identifies, qualifies, and solicits new business to achieve personal and hotel revenue goals. Focuses on accounts with larger potential sales revenue.

• Responds to incoming inquiries within their market segment in a timely manner.

• Proactively targets not only the local Destination Management Company but also works closely with the end Tour Operator in the source markets.

• Closes the best opportunities for the hotel based on market conditions and hotel needs.

• Creates sales contracts as required.

• Guest Satisfaction

• Ensures a high level of customer satisfaction and builds long term mutually beneficial customer relationships to support future revenue growth.

• Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. Follows up with customer post-event.

• Makes presence known to customer at all times during this process. Greets customer during the event phase and hands-off to the catering & conference services department for the execution of details. Is available to solve problems and/or suggest alternatives to previous arrangements.

• Displays leadership in guest hospitality and ensures consistent, high level service throughout all phases of hotel events. Ensures products and services sold to the Event Planners meet or exceed their expectations, create loyalty and leads to increased market share.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.

• Empowers associates to provide excellent customer service. Ensures associates understand expectations and parameters.

• Reviews comment cards and guest satisfaction results with leaders. Participates in the development and implementation of corrective action plans.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Comprehends budgets as needed to assist in the financial management of the department. Understands the impact of department's role in the overall hotel financial goals and objectives and manages to achieve or exceed budgeted goals.

Technical Expertise:

• Communicates hotel updates such as Free Sale Chart, Yieldable Rate Amendment, offers and exclusive promotions, etc.

• Shares market intel and relevant updates on managed accounts

• Conducts regular rate channel check ensuring rates are aligned on Marriott.com, Expedia and wholesale

• Prepares reports on a regular basis (e.g. Profile Productivity Reports, Owners’ Reports, etc.)

• Follows-up brochure / marketing inclusions

• Investigates Best Rate Guarantee cases in a timely manner and issue Look No Further notifications as needed

• Understands reports and hotel strategies to effectively respond to client’s special requests

• Responds to consortia inquiries within the standard time frame

In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.