Multilingual Customer Care Agent (German, remote)

Location: Braga, Portugal

Schedule: Monday to Saturday (Rotational shifts between 07:00 AM - 07:00 PM), with 2 days off (Sunday and 1 rotational day)

Type of Contract: CDD (Contrat à Durée Déterminée) - 6 months

Base Salary: 1010 EUR per 14 months

Performance Bonus: 140 EUR per 12 months

Meal Allowance: 7.23 EUR per day (net)

Work Environment: Remote

Joining Deadline: 23/Oct/24

Profile:

We are looking for a dedicated Customer Support Representative fluent in German (C2 level) and proficient in English (B2 level) to join our dynamic team. Previous experience in a Contact Centre or Customer Service role is a plus.

Responsibilities:

• Assist clients via inbound calls, chat, or email in the after-sales process, addressing inquiries regarding reservations and attending to potential requests.
• Resolve product or service problems by clarifying customer complaints and determining the best solutions.
• Provide accurate, valid, and complete information to customers using the right methods and tools.
• Maintain a high level of professionalism and ensure excellent service standards to enhance customer satisfaction.
• Collaborate effectively with team members and other departments to improve overall customer experience.
• Enjoy your work every day by contributing positively to our team's atmosphere and goals.

About Us:

We are a global marketplace specializing in refurbished devices, ensuring only the highest quality refurbishers can sell on our platform. Join us in providing warm and professional service while maintaining high customer satisfaction standards.

Hiring Process:

• Application Review
• Language Assessment
• 1 or 2 Interviews with the Client

If you are passionate about customer service, fluent in German and proficient in English, and ready to thrive in a dynamic remote work environment, we encourage you to apply for this exciting opportunity before the deadline.