National Account Executive

The Company:

Headquartered in Louisville, Kentucky, 3DR Labs, the largest 3D medical image post-processing lab in the U.S., provides 24/7/365 access to more than 200 expert radiologic technologists and to state-of-the-art imaging software. Founded in 2005, 3DR Labs provides services to over a thousand hospital imaging departments, stand-alone imaging centers, and radiology practices. Turnaround times for CT and MRI exams are guaranteed within hours or even minutes. With 3DR Labs, hospital imaging leaders have access to a high level of expertise and experience a truly collaborative relationship

Visit us online at https://3drlabs.com to learn more about us

Visit us online at https://3drlabs.com to learn more about us.

We are actively searching for a National Account Executive to join our team!!

This is a REMOTE/VIRTUAL role and is open to candidates from the following states where we already have established operations: AL, AR, AZ, FL, GA, IA, IL, IN, KS, KY, LA, MI, MN, MO, MS, NC, NE, NM, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV.

The National Account Executive is responsible for supporting and growing relationships with some of 3DR Labs' most strategic legacy accounts, ensuring high levels of customer satisfaction, retention, and long-term partnership success. This role serves as a trusted advisor to customers, helping them maximize the value of our imaging solutions while identifying opportunities to expand service adoption and introduce additional offerings such as PaaS, AI Labs, Strings, and other enterprise solutions.

The ideal candidate will have a strong understanding of medical imaging and clinical workflows, excellent communication skills, and a passion for building relationships. This position is well-suited for individuals who are eager to grow their careers in business development, including experienced imaging professionals and 3D technologists who want to leverage their clinical expertise in a customer-facing role. Success in this role requires a consultative approach, a commitment to client retention, the ability to collaborate across teams, and a desire to help customers achieve their clinical and operational goals while supporting the continued growth of 3DR Labs.

Key Responsibilities

Account Management & Client Retention

• Serve as the primary relationship manager for a portfolio of 3DR Labs' strategic legacy accounts, ensuring high levels of customer satisfaction, retention, and long-term partnership success.
• Conduct regular business reviews with customers to understand evolving needs, identify opportunities for improvement, and proactively address risks to account retention.
• Partner with clinical, operational, and technical teams to ensure customers receive exceptional service and realize the full value of their 3DR Labs’ partnership.

Account Growth & Business Development

• Identify and pursue opportunities to expand existing customer relationships through additional services and solutions, including PaaS, AI Labs, Strings, and other enterprise offerings.
• Build relationships with key stakeholders across radiology, cardiology, IT, and executive leadership within customer organizations.
• Conduct consultative needs assessments to align 3DR Labs’ solutions with customer clinical, operational, and strategic objectives.

Customer Engagement & Solution Promotion

• Deliver presentations, solution overviews, and customer education sessions that demonstrate the value of 3DR Labs' services and technology offerings.
• Collaborate with clinical and technical subject matter experts to support customer discussions, answer questions, and ensure successful adoption of new solutions.
• Act as a trusted advisor to customers by sharing the industry’s best practices and helping identify opportunities to improve workflow efficiency and patient care.

Market Awareness & Customer Advocacy

• Stay informed about trends, challenges, and emerging technologies in medical imaging, clinical AI, and healthcare operations.
• Gather customer feedback and market intelligence to help inform service enhancements, product development, and go-to-market strategies.
• Identify competitive threats, customer concerns, and retention risks, while developing strategies to strengthen customer engagement and loyalty.

Collaboration & Reporting

• Work closely with Sales, Client Experience, Operations, Marketing, and Product teams to deliver seamless customer experience and support organizational growth.
• Maintain accurate records of customer interactions, account activities, growth opportunities, and pipeline progress within CRM systems.
• Participate in account planning, forecasting, and strategic growth initiatives to support both customer success and company objectives.