National Key Account Manager

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.

Continually look for opportunities to improve our day-to-day execution of the service we deliver to our accounts on a global basis, as well as identify business development opportunities that will increase annual GP contribution.

ESSENTIAL FUNCTIONS:

The two key duties of a Key Account Manager are business retention and development, and both include tactical and strategic responsibilities.

• Tactical Responsibilities Tactical retention responsibilities for assigned accounts include:
• Lead and manage the implementation of any new services in collaboration with the appropriate operational stay at all origins/destinations
• Create, distribute, and maintain Standard Operational Procedures (SOPs) in collaboration with Sales, Operations, and Finance
• Penetrate organizational structure and develop relationship beyond main points of contact
• Ensure each branch servicing the account understands the SOPs and executes accordingly
• Maintain rates and assess yields on a monthly basis
• Monitor account for timely payments and assist with collections on past due invoices
• Set up internal reports to monitor our performance in meeting critical milestones
• Immediately communicate any issues or exceptions to Operations
• Enter all meeting notes, action items, complaints, compliments into CRM and distribute to appropriate people in global network
• Assign a corrective action to every issue/complaint and follow-up on effectiveness of corrective action to ensure client satisfaction with the resolution
• Manage and lead business reviews; establish a quarterly review cycle, at a minimum
• Engage Sales and Operations to participate in client meetings, presentations, and business reviews
• When necessary, travel within region to visit accounts/account sites and branches to review procedures and maintain customer information/satisfaction
• Update status of progress on business opportunities
• Continuously focus on penetrating other areas of the business for additional support and to uncover additional business opportunities
• Ensure all company policies and regulatory requirements are adhered to

Strategic Responsibilities

• Understand accounts’ business strategy, objectives and risks/constraints; continually focus efforts on providing solutions to achieving objectives and mitigating risks/constraints