Network/Desktop Support

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Join Our Team

"Cascade Aerospace is one of Canada's leading specialty aerospace and defence contractors - a place where we do cool things for great customers!" We invite you to consider a career with us - come, experience our creative, innovative, and performance-based company!

Job Description

We are recruiting for an enthusiastic Network/Desktop Support Technician that possesses exceptional communication and customer service skills. You will work with Cascade’s Information Systems helpdesk, perform computer software builds, rollouts, software updates and network admin functions.

You will be required to follow Cascade’s values in providing the highest quality of work, treat customers and coworkers with respect. As part of the IT team, you will be challenged to enhance your existing skills and develop new skills through continuous learning, as well as, being exposed to the Aerospace Industry.

Must be eligible to meet requirements for Canadian Controlled Goods Program (CGP), U.S. International Traffic in Arms Regulations (ITAR) and Canadian Government Security Clearances.

Major Responsibilities & Duties

• Strive to consistently act in a manner in which reflects Cascade Aerospace’s culture and values

• Provide support to internal customers through Cascade Aerospace’s information helpdesk

• Analyze, troubleshoot and resolve helpdesk requests

• Assist with the acquisition and rollout of computer equipment and software

• Develop, document and maintain computer configuration standards

• Assist with implementation and maintenance of network and security activities

• Oversee Cascade Aerospace Systems helpdesk by receiving and responding to incoming calls and emails regarding network/desktop issues.

• Be familiar with and ensure that all workplace conduct is in accordance with Cascade Aerospace’s Human Resources safety and security policies and procedures

• Perform other duties as required

Core Skills

• Strong verbal and written communications skills

• Ability to respond accurately to instructions

• Ability to keep records, conversations and activities confidential

• Working technical knowledge of current network hardware, protocols and standards

• Ability to make sound and logical judgements

• Analytical and problem solving abilities

• Self-motivated and directed

Education

• Diploma in Information Technology or Network Specialist

Experience

• 1-2 years desktop/network support experience in a corporate environment

Reasons To Apply

• Employee retention and engagement is important to Cascade; we value our employees.

• Comprehensive benefits package provided. Extended benefits and the Employee Resilience Program (all 100% paid by Cascade) are offered after 3 months of employment and Pension matching after 6 months.

• ATO (Approved Training Organization) provides endorsement (type) training & development.

• Company-wide social events and family functions throughout the year.

• Relocation Package available for qualifying candidates.

About Cascade

Cascade Aerospace Inc. is a dynamic, privately-held Canadian specialty aerospace and defence contractor focused on providing long-term integrated aircraft support programs for Original Equipment Manufacturers (OEMs), military, government and commercial customers.

All employees are encouraged to realize their true potential and play an active role in fostering an environment of safety, quality, customer satisfaction and continuous improvement. We are a diverse organization that strives to be respectful and inclusive of everyone and to treat employees fairly and equally.

At Cascade Aerospace we strongly believe in the value of teaming - with our employees, our customers, our suppliers, and our communities. It is by "Teaming with the best" and working collaboratively with our many partners that we are able to offer custom-tailored solutions for each customer's unique requirements. Our value proposition is that we build enduring customer relationships, and our strategic focus is customer satisfaction. It is a driver in all our decisions.

Cascade Aerospace is committed to the principle of Employment Equity. Creating an environment where diverse perspectives are valued begins with self-declaration. Count yourself in and self-declare by identifying which employment equity group(s) you belong to. In order to self-declare, please ensure to indicate this in your application, cover letter, or resume.