Network Engineer (L1/L2 Support – 12-Hour Rotational Shifts)
Network engineer providing L1/L2 support for enterprise LAN, WAN, Wi-Fi and VPN infrastructure on 12-hour rotational shifts in a 24x7 NOC. Monitors devices and alerts, troubleshoots Cisco-based connectivity issues (TCP/IP, VLANs, routing/switching), and manages incidents to SLA, escalating to L3 and vendors.
- Compensation
- SGD 4K–SGD 6K / mo
- Location
- Changi, East Region
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 2+ years
- Category
- Network engineering
- Posted
Skills
Must have
- Diploma or degree in Information Technology, Networking, Computer Engineering or a related discipline
- 2-5 years of experience in network support or a NOC environment
- Good working knowledge of Cisco networking technologies and TCP/IP fundamentals
- Familiarity with LAN, WAN, Wi-Fi, VPN, routing and switching
- Experience using network monitoring and ITSM tools
- Strong troubleshooting skills and ability to prioritise incidents effectively
- Good communication and documentation skills
- Willingness to work 12-hour rotational shifts, including nights, weekends and public holidays, for 24x7 operations
Nice to have
- CCNA certification
Full description
Salary: $4,000 – $6,000 per month
We are looking for a Network Engineer to provide Level 1 and Level 2 support for enterprise network infrastructure in a 24x7 environment. You will monitor network performance, troubleshoot connectivity issues, and work with specialist teams and vendors to maintain reliable network operations.
Key Responsibilities:
- Provide L1/L2 operational support for enterprise LAN, WAN, Wi-Fi and VPN infrastructure.
- Monitor network devices, connectivity links and alerts, and respond promptly to incidents.
- Troubleshoot network connectivity issues involving VLANs, TCP/IP, DHCP, DNS, routing and switching.
- Support Cisco switches, routers, firewalls, wireless LAN controllers (WLCs) and wireless access points.
- Log, prioritise, investigate and resolve incidents within agreed service level agreements (SLAs).
- Escalate complex issues to L3 engineers, network specialists and vendors, and follow through to resolution.
- Perform basic network configuration changes, routine health checks and maintenance activities in accordance with approved procedures.
- Maintain accurate incident records, troubleshooting notes and ticket updates.
- Prepare clear shift handover documentation to ensure continuity of support.
Requirements:
- Diploma or degree in Information Technology, Networking, Computer Engineering or a related discipline.
- 2–5 years of experience in network support or a Network Operations Centre (NOC) environment.
- Good working knowledge of Cisco networking technologies and TCP/IP fundamentals.
- Familiarity with LAN, WAN, Wi-Fi, VPN, routing and switching.
- Experience using network monitoring and IT Service Management (ITSM) tools.
- Strong troubleshooting skills and the ability to prioritise incidents effectively.
- Good communication and documentation skills.
- CCNA certification is preferred.
- Willingness to work 12-hour rotational shifts, including nights, weekends and public holidays, to support 24x7 operations.
EA Licence No.:18S9405 / EA Reg. No.:R1330864
Percept Solutions is expanding and actively seeking talented individuals. We encourage applicants to follow Percept Solutions on LinkedIn at https://www.linkedin.com/company/percept-solutions/ to stay informed about new opportunities and events.