Network Security Engineer (KLIA)
Network Security Engineer providing dedicated first-line, on-site and on-call security support at Kuala Lumpur International Airport (KLIA) — troubleshooting firewalls, WAF, VPN and IDS/IPS, managing security incidents in BMC Remedy ITSM, maintaining CMDB records, and reporting on SLAs. FCP/NSE4 certification is required.
- Compensation
- Not disclosed
- Location
- Sepang, Selangor
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 1+ years
- Category
- Security
- Posted
Skills
Must have
- Bachelor's Degree in Computer Science, Information Security, or a related field
- 1-3 years of experience in network security engineering, incident management, and troubleshooting
- Strong knowledge of firewalls, IDS/IPS, VPNs, endpoint security, and network monitoring tools
- FCP/NSE4 certification
- Hands-on experience with BMC Remedy ITSM, ITIL processes, and CMDB management
- Familiarity with SIEM tools, network security protocols, and security frameworks such as ISO 27001, NIST, and ITIL
- Ability to work independently in a high-pressure and mission-critical environment
Full description
AceTeam Networks is committed to taking IT beyond with our customers and striving to be the best, while strengthening our focus on becoming a people-centric company and going beyond technology. We are seeking a Network Security Engineer to provide dedicated on-call support at Kuala Lumpur International Airport (KLIA).
Key responsibilities :
1. Network Security & Incident Support
- Provide first-line support and troubleshooting for Firewalls, WAF (Web Application Firewall), VPN, IDS/IPS, access control, and network connectivity.
- Assess, categorize, and prioritize IT incidents using BMC Remedy ITSM.
- Log, update, monitor, and follow up on tickets to ensure timely resolution and SLA compliance.
- Escalate complex issues to L2/L3 teams according to the escalation matrix.
- Provide complete incident details, troubleshooting steps, screenshots, and relevant documentation for escalation.
2. Security Monitoring & Response
- Monitor network security systems, dashboards, and security alerts.
- Identify and respond to potential security threats, intrusion attempts, and unauthorized access.
- Support incident response and security risk mitigation.
- Work closely with security and technical teams to resolve security incidents.
- Ensure compliance with ITIL, ISO 27001, and relevant security procedures.
3. CMDB & Asset Management
- Maintain accurate CMDB records for network security assets, configurations, and relationships.
- Update asset and configuration information following network infrastructure changes.
- Ensure CMDB data remains accurate and up to date.
4. Monitoring & Reporting
- Monitor ticket queues, SLA performance, and recurring incidents.
- Prepare reports on incidents, ticket backlog, and SLA compliance.
- Identify recurring issues and recommend improvements to network security and ITSM processes.
5. Documentation & Knowledge Management
- Maintain up-to-date SOPs, troubleshooting guides, and knowledge base articles.
- Document troubleshooting steps, solutions, and workarounds.
- Contribute to knowledge sharing and initiatives to reduce recurring network security incidents.
6. On-Call Support
- Provide on-site network security support during regular working hours and after office hours on call standby support.