Brilliant Computers
Network Support Engineer
- Compensation
- Not disclosed
- Location
- Alberton, South Africa
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Support
- Posted
Skills
Must have
- Bachelor's degree or Diploma in Computer Science, Information Technology, Network Engineering, or a related field (preferred).
Nice to have
- Cisco CCNA or equivalent networking certification.
- Experience supporting Cisco, Juniper, HPE/Aruba, Fortinet, Palo Alto, or similar networking equipment.
- Experience working in data centers or enterprise network environments.
- Familiarity with ITIL processes and ticketing systems.
Full description
Hands & Feet (H&F) Support
- Physical onsite assistance to enable remote troubleshooting and remediation.
- Console connectivity to network devices (switch/router/firewall) as instructed by the Remote
Support Team.
- Providing physical access support to the Remote Support Team (e.g., opening racks, locating
devices/ports, power cycling per instruction).
- Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling
condition).
Network Hands & Feet
Engineer must have basic understanding of network devices sufficient to:
- Identify network equipment types, ports, power supplies, up links, and patch panel layouts.
- Follow remote instructions accurately (step-by-step) without deviating from approved
runbooks.
- Perform basic checks: link lights, port mapping verification, cable reseat, label verification.
Network Device Rack & Stack
- Rack mounting/unmounting of network devices per site rules and safety practices.
- Patch and dress cables to basic professional standard (as instructed).
- Coordinate with Remote Support Team for post-install verification.
Basic Configuration
- Perform basic level initial actions (only as instructed by the Remote Support Team), such
as:
o Connecting console and granting remote access session (screen share/terminal access
where applicable).
o Executing clearly provided command steps (copy/paste) when approved.
o Applying basic baseline actions (e.g., set management IP/VLAN) only when explicitly
instructed and approved
Requirements
Job Requirements:
- Bachelor's degree or Diploma in Computer Science, Information Technology, Network Engineering, or a related field (preferred).
- 2+ years of hands-on experience supporting enterprise network infrastructure.
- Basic knowledge of networking concepts, including TCP/IP, VLANs, switches, routers, and firewalls.
- Experience with console connections and network device installation.
- Familiarity with structured cabling and patch panels.
- Ability to follow technical instructions accurately and work within documented procedures.
- Strong troubleshooting and problem-solving skills.
- Excellent communication skills and ability to work effectively with remote technical teams.