Network Support Technician
- Compensation
- $40K–$560K / yr
- Location
- Parsippany, NJ, USA
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 5+ years
- Category
- Support
- Posted
Skills
Must have
- Education
- Bachelor's or master's degree in information technology, Cybersecurity, Information Systems, Risk Management, Business Administration, Computer Science, or a related field; OR Equivalent combination o
- Experience
- • 5+ years of experience supporting enterprise network infrastructure and network security environments.
- • Experience providing L2/L3 network support in enterprise environments.
- • Strong experience with firewall administration, preferably Palo Alto Networks.
- • Experience supporting routing, switching, and network security technologies.
- • Experience working in industrial, manufacturing, energy, utilities, or OT environments is highly preferred.
- Certifications (Preferred)
- • Palo Alto Certified Network Security Engineer (PCNSE)
- • Cisco Certified Network Associate (CCNA)
- • Cisco Certified Network Professional (CCNP)
- • CompTIA Network+
- • CompTIA Security+
- • Certified Information Systems Security Professional (CISSP)
Full description
Department: Information Technology | FLSA Classification: Non-Exempt | Employment Type: FullTime
POSITION SUMMARY
The Network Engineer is responsible for providing advanced L2/L3 support for enterprise and Operational Technology (OT) network environments, ensuring high availability, reliability, and security of critical infrastructure. This role focuses on network operations, firewall administration, network security, vulnerability management, and compliance adherence across IT and OT environments.
The Network Engineer will design, implement, and maintain secure network architectures, manage firewall policies, support routing and switching infrastructure, and collaborate with Cybersecurity, Infrastructure, and Operations teams to strengthen the organization's security posture. The ideal candidate will possess strong troubleshooting skills, extensive networking knowledge, and experience supporting enterprise network environments with a focus on security and compliance.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Primary duties are listed below. This list is illustrative, not exhaustive; additional duties may be assigned as business needs require.
Network Operations & Support
- Provide L2/L3 support for enterprise and OT network infrastructure, ensuring high availability and operational stability.
- Troubleshoot and resolve complex network incidents a ecting routing, switching, firewalls, and connectivity services.
- Support network provisioning and deprovisioning activities, including device configuration and deployment.
- Monitor network performance and proactively identify potential issues impacting business operations.
- Participate in incident response activities and provide root cause analysis for networkrelated outages.
- Support enterprise and industrial networking environments across multiple locations.
Firewall Administration & Network Security
- Design, implement, and manage firewall architectures and security policies across IT and OT environments.
- Administer Palo Alto firewalls and related security technologies.
- Configure, maintain, and optimize firewall rules, NAT policies, VPNs, and security zones.
- Perform firewall operating system upgrades, patching, hardening, and maintenance activities.
- Implement security controls aligned with organizational cybersecurity standards and guardrails.
- Collaborate with Cybersecurity teams to improve overall network security posture
Routing, Switching & Infrastructure Management