2 years of hands-on desktop support experience supporting Windows-based workstations in a
business environment.
2 years of Direct end-user interaction (in person and remote) and use of ticket-based support (incident
+ service requests)
Nice to have
Operating Systems - Windows 10/11 troubleshooting, configuration, and support
Hardware Support - Desktop/laptop setup, diagnosis, and repair / Peripheral support (printers, scanners, docking stations)
Full description
Requisition No: 886590
Agency: Department of Health
Working Title: NETWORK SYSTEMS ANALYST - 64081275
Pay Plan: Career Service
Position Number: 64081275
Salary: $42,500.00
Posting Closing Date: 11/11/2026
Total Compensation Estimator ToolOpen Competitive: 64081275 Pending Reclass to Distributed Computer Systems Specialist
Your Specific Responsibilities:
This position is responsible for performing technical and administrative work in the development and maintenance of computer systems and network systems of the Leon County Health Department (Leon CHD) and Capital Consortium Information Technology Regional office.
Customer Satisfaction: The incumbent will always come to work and exhibit an attitude of friendliness and eager customer service towards all employees and act respectfully and courteously to fellow employees.
This position will require daily travel up to 75% of the time.
Provide tier 1 and 2 level technical support on-site or by phone/email that is focused on the needs of the client
and the satisfaction of the customer service. Install and implement distributed computer systems hardware, software, and communication.
Act as the Network administrator for the regional infrastructure.
Provide Tier II administration for all physical and virtual machines that host service essentials to the operation of the department. Provide support to voice and data network devices for phone, fax, Wi-Fi/LAN/WAN and redundant connections as well as other devices such as camera systems, security, and monitoring systems.
Participate in data processing of the technical work completed in the support of the distributed computer systems, including but not limited to the hardware, software, peripherals, and communication equipment.
Conducts on-going support to identify methods/technical for improving the use of existing hardware, software, and documentation. Assesses the effectiveness of hardware, software and communications performance and coordinates with the analyst for improvements.
Monitor Information Technology assets faults/issues and takes steps to resolve them. Maintain Information Technology assets to ensure functionality and uptime.
Other duties as assigned.
Required Knowledge, Skills, and Abilities:
Knowledge of computer environments, network wiring and cabling. Knowledge of processing operations, procedures,
and problem-solving techniques. Ability to monitor and resolve problems with network. Ability to coordinate work
assignments. Ability to communicate effectively. Ability to motivate and instruct others on procedures, policies, and
security of network.
Qualifications:
Minimum –
2 years of hands-on desktop support experience supporting Windows-based workstations in a
business environment.
2 years of Direct end-user interaction (in person and remote) and use of ticket-based support (incident
+ service requests)
Preferred –
Core Technical Skills
Operating Systems - Windows 10/11 troubleshooting, configuration, and support
Hardware Support - Desktop/laptop setup, diagnosis, and repair / Peripheral support (printers, scanners, docking stations)
Account & Access Support - Active Directory basics (password resets, unlocks, group
membership)
Software Support - Installation, updates, and troubleshooting of standard business
Ability to document issues clearly and track resolution
Understanding of incident vs service request
Ability to prioritize work based on impact and urgency
Basic understanding of SLA expectations (even if informal).
-
Florida Department of Health Mission, Vision, and Values:
Mission:
To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.
Vision:
To be the Healthiest State in the Nation.
Values:
I nnovation: We search for creative solutions and manage resources wisely.
C ollaboration: We use teamwork to achieve common goals & solve problems.
A ccountability: We perform with integrity & respect.
R esponsiveness: We achieve our mission by serving our customers & engaging our partners.
E xcellence: We promote quality outcomes through learning & continuous performance improvement.
Where You Will Work:Leon, Gadsden, Jefferson, Madison, Taylor, Wakulla, Franklin, Gulf, Calhoun, and Liberty Counties.The Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:
Annual and Sick Leave benefits;
Nine paid holidays and one Personal Holiday each year;
State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
Retirement plan options, including employer contributions
(For more information, please click );
Flexible Spending Accounts;
Tuition waivers;
And more!
For a more complete list of benefits, including monthly costs, visit .
Please be advised:
Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.
This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.
Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.
All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.
Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.