Hotel Night Audit and Front Desk Agent - Cambria Omaha, Downtown

JOIN OUR TEAM!We are proudly managed by O’Reilly Hospitality Management, LLC ("OHM")At OHM, we are:

• A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community

involvement, & philanthropic outreach efforts.

• Committed to empowering Team Members throughout all levels of leadership. Every Team Member has the opportunity to contribute in a unique way, making a real impact.
• Seeking supportive, collaborative, detailed-oriented people to join our team!

At OHM, we offer:

• 401(k) & Roth 401(k) with company match – full-time and part-time Team Members are eligible!
• Health, Dental, Vision & Life Insurance
• Paid Time Off, including Paid Parental Leave
• Growth Potential and Career Advancement
• Hotel/Restaurant Travel Perks & Discounts!

Never wait for a paycheck again! OHM Team Members can sign up for earned wage access through DailyPay on day one!

Now Hiring: Hotel Night Audit and Guest Service RepresentativeLocation: Cambria Hotel Omaha DowntownNight Audit.pdfEssential Responsibilities:

• Provides warm, welcoming, and professional guest service throughout the overnight shift, creating exceptional guest experiences in accordance with OHM and brand standards.
• Serves as a primary point of contact for overnight guests, assisting with check-in, check-out, reservations, room assignments, guest requests, and general hotel information.
• Responds promptly and professionally to guests’ questions, concerns, and service issues, taking appropriate action to resolve or escalate concerns as needed.
• Performs the nightly audit and accurately balances and reconciles hotel financial transactions, including room charges, payments, adjustments, and other applicable revenue.
• Audits daily room rates, charges, postings, guest accounts, and financial transactions to identify and correct discrepancies.
• Processes cash and credit card transactions, balances cash drawers, maintains appropriate cash controls, and prepares deposits in accordance with company procedures.
• Prepares, reviews, and distributes required daily audit, financial, operational, and management reports.
• Completes all required Night Audit procedures and ensures the hotel’s systems and records are accurately closed and prepared for the next business day.
• Maintains accurate guest accounts, billing records, reservations, and other front office documentation.
• Monitors property activity during overnight hours and follows the established safety, security, emergency, and incident-reporting procedures to help maintain a safe environment for guests and team members.
• Maintains awareness of hotel occupancy, arrivals, departures, room status, special requests, events, and other information necessary to effectively support overnight operations.
• Receives and properly processes guest wake-up call requests and other overnight guest service needs.
• Maintains the front desk, lobby, and surrounding guest areas in a clean, organized, and welcoming condition.
• Communicates important guest information, maintenance concerns, incidents, discrepancies, and outstanding issues to the appropriate team members and leadership.
• Prepares the Front Office for the morning shift by completing required reports, organizing materials, resetting systems, and ensuring a smooth transition to daytime operations.
• Serves as a Guest Service Representative and provides appropriate supervisor on duty support during overnight hours, within the scope of the position and established hotel procedures.
• Protects the confidentiality and security of guest, team member, financial, and company information.
• Follows all OHM policies, procedures, safety requirements, and applicable hotel and brand standards.
• Attends and actively participates in required team member meetings, training, and cross-training programs.
• Reports to work as scheduled, on time, and in appropriate uniform and professional appearance in accordance with company policy.

Skills & Abilities:

• Strong leadership, management, organizational and communication skills.
• The ability to spot and resolve problems efficiently.
• Excellent verbal and written communication skills.
• The ability to deliver results.
• The ability to work well with, as well as motivate, a variety of personality types and maintain tact and diplomacy throughout all interactions.
• The ability to multitask and prioritize.
• Experience with relevant brand-specific PMS.
• Have computer skills to include Microsoft Word, Microsoft Excel, etc.

Education & Experience:

• High school diploma or GED is preferred.
• Previous hotel, front desk, guest service, cash-handling, or Night Audit experience preferred.
• 2+ years of hospitality customer service experience is preferred but not required.

Hours:

• Due to the nature of the hospitality business, this position requires availability to work overnight shifts, including weekends and holidays.
• Schedules may vary based on business needs and hotel operations.
• Must be available to work independently during overnight hours and remain attentive and responsive throughout the shift.

Physical Requirements and Work Environment:

• Work is primarily performed indoors in a hotel front office and guest-service environment during overnight hours.
• Standing for long periods of time and walking throughout the shift.

O’Reilly Hospitality Management, LLC, is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, genetic information, disability, protected veteran status or other protected classifications.