Night Manager

Join us at The Ritz-Carlton, Melbourne, where we craft unforgettable experiences and champion a culture of excellence. We are seeking a dedicated Night Manager to lead overnight operations, ensuring the highest standards of service and safety are consistently delivered.

Job Description:

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Manage and oversee all aspects of night operations across the Front Office and broader hotel

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Represent property management overnight, addressing guest and operational concerns with professionalism and empathy

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Personally handle critical overnight tasks, including late-night arrivals, early departures, and daily audit reconciliation with the Finance team

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Monitor staff performance, ensure compliance with policies, and uphold service delivery aligned with brand standards

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Proactively resolve guest complaints, ensuring lasting and positive resolutions

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Develop strategies to drive performance, motivate the team, and meet KPI targets

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Oversee inventory, departmental supplies, and safety protocols to ensure a secure, efficient environment

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Monitor chargebacks, rebates, and discrepancies to minimize financial loss and enforce cash-handling procedures

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Responsible for

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Work collaboratively with leadership to implement corrective action plans that support profitability and service excellence

About You:

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Prior Front Office management experience in a 5-star hotel (Marriott experience an advantage)

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Experience with OPERA Property Management System or similar

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Strong problem-solving skills and ability to think on your feet

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Strong written and verbal communication skills, with empathy and guest-focus

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Ability to provide constructive feedback to support and strengthen team performance

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A full and valid Driver's License with the ability to operate both automatic and manual vehicles.

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Valid RSA and First Aid certification

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Full working rights in Australia.

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Attention to detail in all aspects of work

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Prior luxury hotel experience would be preferable

Perks & Benefits:

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Exclusive staff discounts on hotel stays and dining across all Marriott International properties for you, your family, and friends

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Grow, develop, and advance through internationally recognised training programs, unlimited strategic development, and exciting career opportunities within the Marriott International group

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Work for the world’s largest hotel network, committed to equality, diversity, and inclusion

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Access to industry leading training programs and professional development resources

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Enjoy the benefits of Marriott’s Live Fully Rewards Program

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Discounted hotel stays and dining for employees, family, and friends across Marriott properties

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Ongoing employee recognition programs to celebrate your contributions and keep you motivated

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Complimentary dry cleaning for your work attire

The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years. Apply now!

We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.