Nihilent
Nihilent is Hiring For Asset Management and Helpdesk Lead
- Compensation
- ₹900K–₹1.1M / yr
- Location
- Pune
- Work setup
- Onsite
- Seniority
- Lead
- Employment
- Full time
- Experience
- 8+ years
- Category
- It support
- Posted
Skills
Must have
- Bachelors or Master’s in Business, Finance, Engineering, IT, or related field.
- 5–8 years of asset and helpdesk management experience, including leadership role.
- Certifications preferred: ITIL, IAITAM, CSAM.
- Strong skills in asset management tools, analytics, and stakeholder communication.
Nice to have
- 1. Experience managing both physical and digital assets.
- 2. Knowledge of financial modelling and lifecycle cost analysis.
- 3. Familiarity with sustainability practices in asset management.
- Personal Traits:
- 1. Excellent communication skills, both written and verbal.
- 2. Highly self-motivated and directed.
- 3. Keen attention to detail.
- 4. Ability to prioritize and execute tasks in a high-pressure environment.
- 5. Experience working in a team-oriented, collaborative environment.
- 6. Can-Do attitude and willingness to propose changes and follow through.
Full description
Job Title- Asset Management and Helpdesk Lead Location- Pune
Overview- The Asset Management and Helpdesk Lead oversees the complete lifecycle of IT and physical assets, ensuring efficient procurement, tracking, maintenance, and disposal. This role also includes leading the helpdesk operations, ensuring timely support and resolution of user issues. The position requires strong leadership, cross-functional collaboration, and a focus on compliance, cost optimization, and service excellence. The ideal candidate brings a blend of strategic asset management expertise and hands-on experience in helpdesk operations, vendor coordination, and team leadership.
Key Responsibilities-
- Asset Lifecycle Management:
- Manage the full lifecycle of IT assets (hardware, software, services): procurement, allocation, tracking, maintenance, and secure disposal.
- Maintain accurate asset records, tagging, and inventory using excel/ asset management tools.
- Ensure compliance with audits and standards (ISO 27001, SOC2, ITGC).
- Handle bonded/de-bonded assets, customs clearance, and store operations.
- Lead physical verification and reconciliation of assets.
- Optimize asset utilization and reduce operational costs.
- Procurement & Vendor Coordination
- Gather internal/external asset requirements and coordinate with procurement.
- Evaluate vendor quotes, compare technical specs, and raise purchase requests (PR)/purchase orders (PO).
- Manage CAPEX/OPEX/Revex budgets and forecast asset-related expenses.
- Monitor vendor performance, SLAs, and quality of service.
- Prepare business cases and seek necessary approvals on need basis.
- Reporting & Analytics
- Generate helpdesk reports like SLA analysis, CSAT, etc.
- Generate asset performance, depreciation, and ROI reports.
- Forecast asset needs for budgeting supported by data.
- Update monthly dashboards and presentations for leadership team.
- Team & Stakeholder Coordination
- Lead and mentor the asset and helpdesk team.
- Collaborate with IT, Admin, Finance, Procurement, and Operations teams.
- Collaborate with global asset teams, desktop team and end users.
- Systems & Tools
- Oversee asset management systems (e.g., ManageEngine, Helpdesk Application, Network contain assets using Security Tools).
- Recommend system upgrades and process improvements.
- Manage asset-related helpdesk operations.
- Helpdesk Leadership
- Lead the helpdesk team to ensure timely resolution of user requests and incidents.