Nippon Rent-a-Car Customer Service Representative - Japanese-Speaking

Nippon Rent A Car department (NRC) is responsible for the handling and processing rent-a-car reservations and agreements
while delivering excellent customer service.

Pay Range: $17.00 - $22.50 / hour
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Primary Responsibilities: Provide customer service for Rent-A-Car reservations and walk-ins. Inform customers of the rental policy and answer any questions regarding the services.

Percent Time Spent

Essential Functions

30%

Handle customer inquiries such as availability and cost of vehicles.

30%

Process and complete rental, sale of rent-a-car and optional products.

30%

Resolve and report any concerns and issues, as well as assist with emergency situations.

10%

Basic Revenue tracking and marketing data processing for daily report.

Other Duties:

Attend meetings, training classes, as needed.
Perform any other multi-task duties within company as assigned by General Manager

Knowledge, Skills and Abilities:

High school graduate;
Possess at least one (1) year customer service experience.
Able to speak, write, and read in English and Japanese.
Possess working knowledge of basic computer systems, application programs, e-mail and standard office equipment.
Possess valid Hawaii drivers license, with clean abstract

Working Conditions:
Working Hours

Normal business hours: 7:00am - 6:30pm, Sunday – Saturday, including holidays;
Up to 40 hours per week (full-time), up to 20 hours per week (part-time); must be able to work a flexible schedule; may be required to work split shifts at same/different locations.
Travel between various locations by on foot/vehicle. Subject to varying weather conditions including but not limited to, air conditioned office, noise, dust, fumes and vehicle exhaust.

Physical and Mental Demands:

Able to work cooperatively with others and deal constructively with conflict;
Able to exercise self-control and handle stressful situations;
Able to work with alertness, attention to detail, and handle multiple tasks.
Able to process information quickly to assist staff in other areas.
Constant – vision, hearing;
Frequent – lifting less than 25 pounds, sitting, standing, eye-hand-foot coordination;
Occasional – pushing, pulling/carrying less than 25 pounds, walking, stair climbing, bending, crawling, kneeling, stooping, climbing, forward and overhead reaching, side bending, twisting, grasping, handling, finger dexterity;
Seldom – pulling 25 pounds to more than 50 pounds, lifting more than 50 pounds, running, crouching;
Not applicable – carrying more than 50 pounds.

Communication Demands:

Constant – requires talking and written communication to co-workers, customers and outside trades persons and vendors, talking on the telephone, responding to written or verbal requests of co-workers, training/giving verbal instructions, receiving verbal and written instructions, writing/composing written language, reading;
Frequent – requires responding to written or verbal requests of vendors, visiting/working at different work sites.
Seldom – requires receiving training/giving verbal instructions;
Not applicable – supervising others.