NOC Analyst
- Compensation
- Not disclosed
- Location
- Winnipeg, MB, CA
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 1+ years
- Category
- It support
- Posted
Skills
Must have
- EDUCATION & EXPERIENCE
- Diploma or Certificate in Information Technology, Computer Systems Technology, Network Administration, or a related discipline. 1-2 years of experience in IT support, MSP, Network Administration or NO
- PROFESSIONAL CERTIFICATIONS (CONSIDERED AN ASSET)
- CompTIA Network+ Cisco CCNA Palo Alto PCSNA FortiNet NSE
- KNOWLEDGE, SKILLS & ABILITIES
- Basic understanding of: TCP/IP networking Routing and switching fundamentals DNS and DHCP VPN technologies Microsoft Windows operating systems Microsoft 365 Firewalls and network security concepts Clo
- WORKING CONDITIONS
- Must be able to obtain and maintain a clear criminal record check Physically able to perform all listed job duties Work performed primarily in an office environment Manual dexterity required to use de
- Methods and procedures described or implied in the job profile may be altered to accommodate employees.
Full description
JOB OVERVIEW
Reporting to the NOC Manager, The Tier 1 NOC Analyst serves as the first point of contact for monitoring, incident response, and operational support within the Network Operations Centre. This role is responsible for proactively monitoring customer environments, responding to alerts, performing initial troubleshooting, and escalating complex issues to senior technical teams when required.
The successful candidate will help ensure the availability, performance, and reliability of customer infrastructure while delivering exceptional service and maintaining accurate documentation. Responsibilities align with NOC functions such as monitoring customer environments, alert management, incident response, customer onboarding support, network documentation, and coordination with technical teams.
KEY RESPONSIBILITIES
Monitoring and Alert Management
Monitor customer networks, servers, cloud services, security devices, and applications.
Respond to system-generated alerts from monitoring platforms.
Investigate and validate alerts to determine business impact.
Identify potential issues before they become service-affecting incidents.
Escalate unresolved or critical issues according to established procedures.
Incident Response
Respond to infrastructure outages, performance degradations, and service disruptions.
Perform initial troubleshooting and diagnostics.
Create, update, and manage incident tickets.
Document troubleshooting activities and resolution steps.
Coordinate with internal technical teams to restore services.
Network Operations
Monitor WAN, LAN, wireless, VPN, and internet connectivity services.
Verify operational status of routers, switches, firewalls, and wireless controllers.
Support routine maintenance windows and change activities.
Assist with network device onboarding and monitoring configuration.
Customer Support
Communicate with customers regarding incidents and service interruptions.
Provide timely updates on ticket status and resolution progress.
Maintain a professional and customer-focused approach in all interactions.
Support customer onboarding activities and operational readiness tasks.
Documentation
Maintain accurate incident records and operational notes.
Update network documentation, asset information, and topology diagrams.
Create and maintain knowledge base articles and standard operating procedures.