NOC Analyst L2

Abouts Us:
Airowire Networks is a leading network consultant and a system integration firm operating for a decade. Our presence has spread across India, Ireland, Germany, UK, US and Singapore.
We design and provide end-to-end enterprise and mid-market solutions related to IT Infrastructure, Cloud, and Cybersecurity powered by Artificial Intelligence.

Why Join Us?

• Join a company that values your growth and offers continuous learning opportunities
• Work with global Information Technology, Security and Cloud leaders to provide business solutions for our customers worldwide.
• Enjoy a dynamic and fast-paced workplace with a focus on your personal and professional development
• Competitive compensation package with abundant opportunities for professional growth and advancement.

For more information, please visit us at www.airowire.com or on our LinkedIn page at https://www.linkedin.com/company/airowire-network/

PositionNOC AnalystDepartmentNOCWork LocationBengaluru
About the Role

We are seeking a highly skilled and motivated NOC Analyst to join our Network Operations Center (NOC) team. The ideal candidate will have 4-6 years of experience in network operations within the Indian job market. As a NOC Analyst, you will act as an escalation point for NOC L2 Engineers and be responsible for managing and resolving incidents, service requests, problem tickets, and changes. You will work closely with senior engineers to tackle advanced issues and ensure the stability, security, and efficiency of our network infrastructure.

Key Responsibilities:
Escalation Point: Serve as a key escalation point for NOC L2 Engineers, providing advanced troubleshooting and support.
Incident Management: Efficiently manage and resolve network-related incidents, service requests, problem tickets, and changes.
¢ Performance Monitoring: Monitor network performance using industry-standard tools and proactively address potential issues.
¢ Maintenance and Optimisation: Perform routine network maintenance and optimisation to ensure peak performance.
¢ Collaboration: Work alongside senior engineers and other IT professionals to troubleshoot and resolve complex network issues.
¢ Documentation: Maintain detailed documentation of incident resolutions, network configurations, and operational procedures.
¢ Ability to work in a 24/7 shift-based environment
¢ Continuous Improvement: Stay current with emerging network technologies and recommend enhancements to improve network performance and reliability.

• Security Compliance: Ensure compliance with network security policies and protocols.