NOC Engineer

The key duties and responsibilities of the role include (but are not limited to):

• First point of contact for day-to-day network operational support.

• Responsible for network monitoring and operations support involving key infrastructures of fibre broadband business.

• Respond to all incident reporting, ticketing, emails and calls.

• Perform first tier fault analysis and troubleshooting with relevant stakeholders before escalating to higher tier for assistance, if required, and work closely for resolution.

• Supporting change management request with acknowledgement as required.

• Basic configuration and familiarisation of network elements within the fibre broadband infrastructure.

• Coordinating between upstream and downstream stakeholders for operational success.

• Maintaining and updating internal knowledge base to ensure accuracy, relevancy and accessibility of crucial information.

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The Potential candidate should possess the below qualities to fulfil the needs of the role:

• Minimum Diploma in Computer Science, Electronics & Communications Engineering, or equivalent.

• Excellent understanding of telecommunication Network Monitoring Systems with a focus in fibre optics / GPON technology.

• Must be able to work 12-hours day/night rotational shift in a Network Operations Centre environment.

• Prior experience in telecommunication or related industry will be advantageous.

• Able to work in a fast-paced environment both independently and as a team.

• Excellent written and verbal communication skills.

• Candidates with CCNA or higher networking qualifications will be preferred.

• Familiar with fibre infrastructure and provider in Singapore, eg. NetLink Trust & key industry players (Telcos / Internet service providers).

• Meticulous with a keen eye for details and possesses a result driven mentality.

• Hands on experience with configuration of consumer and enterprise grade devices not limited to optical network terminal, routers, switches, etc.