Trust Recruit
NOC L2 Server Infrastructure Engineer
- Compensation
- 3.8K–5K / mo
- Location
- Selangor
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 2+ years
- Category
- Devops
- Posted
Skills
Must have
- Education: Diploma or Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, Telecommunications, or a related technical discipline.
- Experience: 2–4 years of progressive experience in IT Server Support, Infrastructure Operations, NOC, or Enterprise Systems Deployment.
- Certifications (Preferred): Professional certifications such as VMware VCP, MCSE/Windows Server, AWS Certified Solutions Architect / Azure Administrator, or Linux (RHCSA) will be given strong preferen
- Soft Skills: Excellent analytical problem-solving skills, strong verbal and written technical communication skills, and a calm, structured approach to incident escalation.
- Shift Readiness: Willingness and capability to work in a 24x7 rotating shift pattern (including night shifts, weekends, and public holidays) to support round-the-clock enterprise operations.
Full description
Salary: RM 3,800 – RM 5,000 per month
Role Overview
Are you an ambitious IT infrastructure specialist looking to level up your technical expertise across modern enterprise and hybrid cloud environments?
As a NOC L2 Server Infrastructure Engineer, you will serve as a key technical escalation point, driving service restoration, performing deep-dive troubleshooting, and managing critical IT infrastructure operations. Working within an agile network operations center, you will handle complex challenges across virtualization, cloud, storage, and server platforms stepping in where L1 leaves off and partnering with L3 and principal vendors to maintain mission-critical uptime.
Why Join Us?
- Technical Growth: Gain hands-on exposure to a diverse, enterprise-grade tech stack encompassing VMware, Sangfor, Hyper-V, AWS/Azure, enterprise storage, and bare-metal hardware (HPE/Dell/Cisco).
- Leadership & Mentorship: Expand your influence by mentoring L1 engineers, driving Root Cause Analysis (RCA), and contributing to knowledge base optimization.
- Impact & Ownership: Play a front-row role in managing High Availability (HA) systems, Disaster Recovery (DR) protocols, and complex service architecture for core operations.
Job Responsibilities
- Second-Level Technical Support: Act as the direct L2 escalation point for incidents from NOC L1, ensuring rapid service restoration and adherence to stringent SLAs.
- Advanced Infrastructure Troubleshooting: Perform end-to-end diagnostics across Windows Server, Linux distributions, virtualized platforms, cloud connectivity, SAN/NAS storage, and server hardware.
- Proactive Monitoring & System Health: Monitor infrastructure performance, resource utilization, and platform stability using enterprise tools like Zabbix and PRTG.
- Change & Preventive Maintenance: Plan and execute approved system configuration changes, OS patching, firmware upgrades, and routine Preventive Maintenance (PM).
- Problem & Incident Management: Lead Root Cause Analysis (RCA) for major or recurring incidents; draft comprehensive RCA reports and incident reviews.
- Vendor & Escalation Management: Coordinate complex hardware/software issues with L3 engineers, vendor TAC support, and field engineers for onsite hardware replacements.
- Knowledge Sharing & Continuous Improvement: Guide and upskill NOC L1 engineers while maintaining up-to-date Standard Operating Procedures (SOPs), runbooks, and knowledge articles.