NOC Operator Tier 1

Overview

Global in service but local in approach, Nisga'a Tek is committed to high-quality service to those who defend us. Nisga'a Tek ensures mission assurance and execution for customers and warfighters. Providing intelligence, IT, cyber security, training, logistics, administrative, acquisition, and background investigation services.

Summary:

The Tier 1 NOC Operator provides around-the-clock monitoring, fault detection, and incident management for the Navy Enterprise Voice and Video System – Hawaiʻi (NEVVS-HI). This position is part of a mission-critical 24x7x365 operation supporting the Navy’s voice and video network infrastructure. Operators serve as the first line of defense, identifying, analyzing, and escalating network issues affecting telephony and video services across Joint Base Pearl Harbor-Hickam and annex locations.

Responsibilities

Essential Job Functions:

• Monitor telephony and network systems in real time using Government-provided network management tools.
• Detect, document, and report Priority I/II/III and Mission Essential Circuit (MECL) incidents per established procedures.
• Perform initial fault isolation, diagnosis, and troubleshooting to identify network, circuit, or equipment failures.
• Escalate incidents to Tier 2 or Tier 3 support, ensuring timely updates and accurate documentation in the Telephony Management System (TMS).
• Collaborate with field technicians and system administrators to support network/service restoration and verification.
• Maintain situational awareness through continuous communication and reporting to leadership and impacted customers.
• Develop and maintain accurate ticket documentation, ensuring full traceability and data integrity.
• Support continuity of operations by assuming alternate site duties during COOP events and exercises.
• Adhere to all security, safety, and standard operating procedures as defined by NCTAMS PAC and NEVVS-HI governance.

Qualifications

Necessary Skills and Knowledge:

• Strong analytical and troubleshooting skills in a high-tempo network operations environment.
• Proficiency in fault detection, alarm correlation, and incident response procedures.
• Familiarity with network monitoring tools and ticketing systems (e.g., TMS, SolarWinds, HP OpenView, or similar).
• Ability to follow and execute technical SOPs with precision and accountability.
• Effective communication and coordination skills for real-time operational reporting.
• Commitment to maintaining operational discipline, accuracy, and professional composure under pressure.

Minimum Qualifications:

• Must have Avaya certification, VoIP Network Management certification, documented experience with VoIP Network Operations.