NPI Program Manager
Leads customer medical device programs from concept through commercialization at a contract manufacturer (CDMO) in Torrington, CT, acting as the primary customer liaison while coordinating engineering, manufacturing, quality, supply chain, and regulatory teams. Core skills include project management (Smartsheet/MS Project), ERP systems, and FDA/ISO 13485 regulated manufacturing.
- Compensation
- Not disclosed
- Location
- Torrington, CT, US
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Contract
- Experience
- 3+ years
- Category
- Project management
- Posted
Skills
Must have
- Working knowledge of product launch, manufacturing operations, commercialization, validation, and production transfer processes
- Experience leading customer-facing projects and coordinating cross-functional teams
- Strong organizational, communication, presentation, and relationship management skills
- Ability to manage multiple priorities, timelines, and customer commitments in a fast-paced environment
Nice to have
- Bachelor's degree preferred in Business, Project Management, Manufacturing, Life Sciences, Engineering, Operations, or related field; equivalent experience considered
- 3+ years of program/project management, customer program management, manufacturing, or operations experience within a regulated manufacturing environment
- Experience in medical device manufacturing, life sciences, interventional products, contract manufacturing, plastics processing, extrusion, injection molding, or assembly
- Proficiency with project management tools such as Smartsheet, Microsoft Project, or equivalent systems
- Experience working with ERP systems such as IQMS, Epicor, SAP, Oracle, or similar
- PMP certification, Lean Manufacturing, or Six Sigma experience
Full description
Position Summary
The Program Manager is responsible for leading customer programs from concept through commercialization within a regulated medical device manufacturing environment focused on life sciences and interventional products. This role serves as the primary liaison between customers and internal cross-functional teams, ensuring programs are executed successfully while meeting customer expectations, quality requirements, delivery timelines, and financial objectives.
The Program Manager drives collaboration across Engineering, Manufacturing, Quality, Operations, Supply Chain, Regulatory, R&D, Tooling, and Customer Service to support product development, manufacturing readiness, validation, launch, and transition into production. Programs may involve multiple manufacturing sites, suppliers, and integrated manufacturing technologies working together to support complex medical device solutions.
This role supports a broad range of manufacturing and development capabilities including extrusion, injection molding, dip molding, dip coating, dip blowing, medical device assembly, automation, tooling, secondary operations, and product development activities. The ideal candidate understands how to coordinate cross-functional teams and manufacturing processes to successfully deliver complex medical device programs in a fast-paced CDMO environment.
The successful candidate is a proactive, organized, customer-focused leader with strong communication, collaboration, problem-solving, and project execution skills who can effectively manage multiple priorities while maintaining momentum and accountability throughout the program lifecycle.
Key ResponsibilitiesProgram & Project Leadership
- Lead customer programs through all phases of the product lifecycle including concept, planning, development, validation, commercialization, launch, and transition into production.
- Develop and maintain detailed project plans, schedules, milestones, budgets, resource plans, risk assessments, and mitigation strategies.
- Coordinate and drive cross-functional activities to ensure programs remain on track, within scope, within budget, and aligned to customer expectations.
- Manage multiple concurrent projects and priorities within a dynamic manufacturing environment.
- Lead project reviews, milestone meetings, action tracking, and escalation discussions to maintain program visibility and accountability.
- Drive urgency, ownership, and execution discipline across all functional teams.
- Monitor critical path activities and proactively identify and remove barriers impacting program success.
- Manage engineering changes, scope adjustments, customer requests, and project documentation throughout the program lifecycle.