Nurse Case Manager (RN)

AvonRisk is the nation’s leading specialty risk manager for self-insured organizations, uniting respected regional leaders in workers’ compensation, liability, managed care, and risk management across 32 states. With nearly 700 professionals and brands including Intercare, InterMed, George Hills, and AS&G Claims Administration, we’re a people-focused, operations-driven organization that prioritizes reasonable caseloads, strong training, collaborative teams, and expert support. We invest in tools and workflows that reduce friction—not increase volume—and create real career paths for professionals who want to grow their careers or move into leadership. At AvonRisk, you’re part of a team that values good judgment, curiosity, and accountability, and gives you the support to succeed.

Summary:

The case manager ensures achievement of maximum medical and disability improvement through early, proactive intervention. These activities emphasize quality care through coordination of cost-effective appropriate treatment. These objectives are obtained by communication with the primary care physician, the injured worker, the employer, claims adjustor and all other parties involved in facilitating the best possible outcome for the given claim.

The Medical Case Management nurse is aware the claims adjustor is ultimately responsible and accountable for the outcome of these claims and no intervention is undertaken without their authority and direction. The Medical Case Management nurse is seen as the patient’s advocate and as the representative of the insured and must be able to satisfy the needs of all concerned while being objective and effective. The Medical Case Management Nurse is also responsible for performing utilization review based on medical necessity.

Essential Duties and Responsibilities:

• All claims assigned are triaged within 24 hours of assignment.
• Initial contacts (employee, employer, Primary Care Physician) and documentation are to be completed on all files referred within 72 hours (when applicable).
• When needed disability management is initiated to identify anticipated lost time and coordinate the return to work process.
• The Medical Case Management nurse will address all medical issues for the claim assigned and coordinate as needed to insure optimum outcome with timely and appropriate medical care.
• Will receive and review referrals for treatment for medical appropriateness of treatment plan based on accepted evidence based guidelines and best practices, according to state specific rules and regulations.
• All claims assigned are triaged within 24 hours of assignment.
• Initial contacts (employee, employer, Primary Care Physician) and documentation are to be completed on all files referred within 72 hours (when applicable).
• When needed disability management is initiated to identify anticipated lost time and coordinate the return to work process.
• The Medical Case Management nurse will address all medical issues for the claim assigned and coordinate as needed to insure optimum outcome with timely and appropriate medical care.
• Will receive and review referrals for treatment for medical appropriateness of treatment plan based on accepted evidence based guidelines and best practices, according to state specific rules and regulations.
• Will identify the medical diagnosis and treatment plan; validate diagnosis and corresponding algorithms of care.
• Will review treatment protocols and make recommendation using local, regional, and national recognized evidence base guidelines such as MTUS, ACOEM, MCG, ODG, state specific treatment guidelines, as well as documentation provided by the PTP.
• Will evaluate for over-utilization of treatment requests inconsistent with evidence based guidelines and when possible, negotiate with provider to amend or withdraw the treatment request when appropriate.
• Will refer potential non-certified cases to peer clinical reviewers.
• Will perform utilization review on concurrent requests. Follow up when appropriate.
• Arrange peer to peer contact with the peer reviewer as needed and as requested by the requesting treating provider.
• Assist in the notification process for the non-certification issued by the physician reviewer.
• Will direct and maximize the utilization of PPO/MPN networks.
• Pre-authorization of all appropriate inpatient and outpatient procedures.
• Will communicate with the claims examiner, providers, attorneys and any other auxiliary provider regarding UR determination in the prescribed given time frame followed in written within 24 hours.
• Will summarize medical records and all pertinent information presented with recommendation to Physician Advisor and/or prepare questions on complex cases for peer or third party review.