(O&M) Junior Technical Support Engineer (L1/L2)

(O&M) Junior Technical Support Engineer (L1/L2)

At Spectral, we are building the IT backbone for the renewable energy transition. That means we manage hundreds of distributed energy assets BESS, Solar, wind and smart building controls, all streaming data into our platform. Our clients (ranging from asset owners and grid operators) rely on us to keep the lights on.

We need an O&M Technical Support Engineer (L1/L2) who isn't afraid to work independently and always ready to learn. You’ll be the front line, the triage, between our clients and internal teams. You’ll own tickets from the first alert through to the final resolution, working closely with our L3 Specialists (the ones who build the software, control engineers, Project Managers and Account Managers) to make sure our platform runs smoother every single day.

• You have preferably a Bachelor’s/Master’s in a technical field (Energy, Electrical, Control, Mechatronics, Sustainability or similar), OR you have equivalent field experience that proves you know how electro-technical systems behave.

• You are comfortable working with operational tools (including ticketing, real-time monitoring, version controls and documentation).

• We expect you to have a basic understanding of networking, coding and developing tools.

• You need to have basic coding/debugging skills to read logs and help clients set up their API calls correctly.

• Proficient in English (Dutch is a plus) with excellent verbal and written communication skills.

• You must have experience working with dashboard monitoring tools.

• Preferred to have experience to work on-call in a 24x7 technical support environment.

• Knowledge of renewable energy systems (Solar, Wind, BESS) is preferred.

Minimum Qualifications

• A Bachelors/Masters in a technical field (or equivalent practical experience).

• Demonstrable experience in customer-facing technical support, including troubleshooting.

• Solid experience with fault finding and root cause analysis in a technical environment (energy, industrial automation, or complex IT infrastructure).

• Experience working with ticketing systems and monitoring tools.

• Must have experience to work in a 24x7 support environment with an on-call roster.

• Very good verbal and written English communication skills. Dutch would be nice to have.

Preferred Qualifications

• Experience in the renewable energy sector specifically (Solar, Wind, BESS).

• Familiarity with GitLab and basic scripting (Python/with remote access tools like Linux).