Office Administrator

Westcorp is seeking a capable Office Administrator for the Windsor Park Plaza/Lofts, comprising 752 rental units. The successful candidate is a front-line professional, providing support to the property manager, maintenance, leasing and administrative teams to ensure industry-leading levels of customer service are provided to all stakeholders in the community. This position may require some extra hours from time to time, particularly at month-end, so the ability to work some weekends is required.

Working in property management is not just a job. It is a career dedicated to bettering people's lives. As property management specialists, we have the critical responsibility of being the caretaker of people's homes. This requires team members who are empathetic yet business-minded and can work in the property owner's best interests but handle resident queries and situations with finesse and kindness. This is an opportunity to build lasting relationships and create community. Are you emotionally intelligent? Do you possess extraordinary problem-solving abilities and excel at building strong relationships? If so, we are looking for you and would love to talk to you.

Who You Are:

You have an analytical mindset with the ability to identify and resolve issues promptly
You have exceptional attention to detail and accuracy
You are a strong communicator with proven conflict-resolution skills and collection abilities
You are an agile high-performer who can collaborate effectively and hustle independently
You are personable and have a positive, energetic attitude

Primary Key Responsibilities:

Provide operational support and general office administration to support the day-to-day management of the property.
Actively manage rent collections and accounts receivable for current and former residents, including monitoring outstanding balances, conducting follow-ups, reconciling accounts, and working toward the collection of all monies owed to the property.
Generate and analyze accounts receivable reports, track collection efforts, and provide regular updates to management on outstanding balances and collection progress.
Issue notices related to outstanding balances, NSF payments, credits, and other account matters, and conduct non-payment inspections as required.
Coordinate payment arrangements with former residents and escalate unresolved collection matters as necessary.
Coordinate resident billing, invoices, refunds, reversals, referrals, and account adjustments with the Property Accountant, ensuring accurate resident ledgers and charges.
Respond to resident inquiries regarding rent, payments, account balances, and billing discrepancies.
Manage resident move-ins within Yardi CRM and audit move-in procedures, resident documentation, and account information for accuracy and compliance.