Office Manager (Scattered Site) - Residential Services

The Bridge offers supportive housing and behavioral health services to vulnerable New Yorkers facing behavioral health and substance use challenges. We provide individuals with the tools they need to pursue their dreams and live meaningful lives. The Bridge envisions a world where adults experiencing serious mental illness can live and thrive within their communities. As a recognized leader in developing and operating supportive housing and community-based programs, The Bridge has 70 years of experience helping New Yorkers with mental illness, including those affected by homelessness, incarceration, and institutionalization.

Scope of Position: The Bronx Scattered Site Office Manager plays a key role in supporting the day-to-day operations of field-based residential services. The position coordinates and supports program staff, provides guidance during apartment emergencies and turnovers, trains staff on systems used for scheduling and tracking client and apartment visits, and assists with the hiring and onboarding process. The Office Manager also serves as a professional liaison with landlords, building superintendents, and maintenance personnel while overseeing office and client supplies, inventory, purchasing, petty cash reconciliation, and finance requests.

Essential Position Functions:

• Train case management staff on utilizing various software applications used to schedule and track client/apartment visits, request apartment repairs, etc.

• Responsible for providing directives to staff in the field attending to apartment emergencies and turnovers.

• Manage scheduling and follow-up for prospective staff during the hiring process in conjunction with HR.

• Liaise between program staff and landlords, building superintendents, and maintenance staff via email and via phone in a professional manner.

• Manage the purchasing and inventory of office supplies as well as client furniture/supplies.

• Reconcile Petty Cash and submit check requests to the Finance Department.