OMAP Case Manager

JOB SUMMARY:

This position provides case management services to Homeless Veterans, Veterans at risk of

Homelessness, and their families through the Operation Military Assistance Program (OMAP),

coordinating the provision of VA benefits and other public benefits, temporary financial

assistance, and supportive services needed to enable clients to obtain and/or maintain

housing stability.

• Receive referrals of potential clients, Conduct Initial Client Visist (ICV) for eligibility, and

determine and document program eligibility based on SSVF criteria for admission to OMAP

(veteran status, income status, and housing status).

• Conduct assessments of the needs of eligible applicants, assist clients to set goals, develop

together with client’s individualized housing stability plans, and monitor progress made on

the plans.

• Recertify the eligibility of program participants on a periodic basis as required by SSVF

regulations.

• Work with regional, state, and local VA programs, including hospitals, outpatient clinics, VET

centers, and Veterans Benefit Units, to coordinate the provision of VA benefits identified in

the client’s housing stability plan.

• Maintain contact with established local resources and locations, including local veterans’

organizations, to identify potential program participants.

• Work with state and local not-for-profit agencies and other community-based organizations

to coordinate the provision of other public benefits and services identified in the client’s

housing stability plan.

• Coordinate the provision of other supportive services and temporary financial assistance

(including rental assistance, utility fee and deposit payment assistance, moving costs,

emergency supplies, and transportation and child care assistance) identified in the client’s

housing stability plan.

• Act as a client advocate to resolve emergency problems and assist clients in crisis situations.

• Maintain case records on all program participants in accordance with professional standards

and enter client-specific information into the Homeless Management Information System as

required by the VA.