Omni Sport Advisor - Decathlon Whitefield, for Bangalore

Decathlon Whitefield located in the heart of East Bangalore, is the 3rd Decathlon store in India with a strong legacy of 13 years. A project which is known for economic performance and building talents, a lot of leaders today in Decathlon have come out from the project of Whitefield. It's a very important project for the Decathlon and is the biggest flagship store in India. We’re on the lookout for sporty and energetic teammates ready to deliver a WOW experience to every customer.

Do check our Video on the role and responsibility of an Omni Sports Advisor - https://www.youtube.com/watch?v=EHQ8mJ6FBVI

1st Responsibility: I ensure a WOW Customer ExperienceI greet, smile, and engage with customers to understand their needs

• I am equipped to interact and engage with my customers

I promote sportsby engaging customers through sports communities

• I practice my sport and inspire customers to join sports communities.
• I stay informed and encourage customers to participate in Decathlon events or local sports activities related to their interests.

I ensure my customer is Satisfied or Satisfied

• I ensure my customer is Satisfied or Satisfied
• I propose the right products & services depending on the needs of my customers
• I use all our channels (in-store, .in, App) to satisfy the customer’s needs
• I propose the relevant services to the customer (buyback, repair & maintenance, personalisation).
• I ensure a smooth checkout experience
• My customer is at the centre of my activity. I make myself available whatever I am doing.
• I suggest complementary products to enhance the customer's sports practice experience
• I ensure product availability by doing reliable, up-to-date and responsible inventory to support its omnichannel availability.
• I ensure the signages are updated for the customers (Self-informed best choice)
• I am accountable for the delivery

2nd Responsibility: I guarantee WOW displayed layoutThe layoutis the best in class for my customer

• My layout is safe for me, my team, and my customers.
• My Layout is welcoming, seductive and engaging.
• I ensure my customers can test all our solutions

I know and highlight the best omnichannel offer to my customers, both offline and online

• I know the complete offer in my store and online
• I ensure my customer will find the entire range of products for their sports practice - either in-store or online
• I am product-trained by a validated product trainer.
• I suggest the best possible solution to my customer as per their need
• I ensure all the necessary services for my sport are available to my customers
• I highlight our Circular offer and relevant services

Profile

Who are you?

• Are you a person who would love to work with people and enjoy collective decision-making
• Passionate about providing exceptional customer experiences
• You are a passionate sports lover
• Keen to adapt/learn to Omnichannel expertise to blend online and offline customer experiences through digital tools and data analysis to optimise business performance.
• Flexible to work on holidays and weekends
• Customer First mindset

Career Growth Opportunities:

• Department Manager > Operations Manager > Store Director

Your workplace is ideally located in Bengaluru, Ground Floor, ITPL Main Rd, near Phoenix Market City, KEB Colony, Industrial Area, Krishnarajapuram, Bengaluru, Karnataka 560048, within a sports environment where you can practice sports with your teammates. We are sure you’ll enjoy yourself at Decathlon!

Ready to play?