Project Management - Client Onboarding Manager

As an Client Onboarding Manager, you will play a key role in driving the successful onboarding and migration of venture capital funds onto fundcraft's platform. You will take ownership of end-to-end project management for a portfolio of onboarding mandates — monitoring and coordinating timelines and milestones, and acting as the primary point of contact and escalation point between clients, operations teams, and data migration teams. This role requires a strong understanding of the alternative investment fund industry and its regulatory environment, a solid grasp of fund accounting fundamentals, and sharp attention to detail to review, reconcile, and validate data migrated from clients' previous administrators. You will play a vital role in setting up funds' static data on the platform, ensuring data conformity and a clean foundation for ongoing fund operations. You will also provide guidance to team members supporting the mandate and contribute to the continuous improvement of the onboarding function’s process and client experience.

This position is based in Girona and reports directly to the Head of Client Solutions.

Key Responsibilities:

• Own end-to-end project management of portfolio of VC & private market fund onboarding and migration mandates, from kick-off through to go-live.
• Build, monitor and maintain project plans, tracking timelines, milestones and deliverables across all workstreams.
• Coordinate closely between clients, the operations and the data migration teams to keep migrations on schedule.
• Proactively flag risks, delays or blockers to timelines, and escalate to the Head of Onboarding with recommended actions.
• Act as a trusted point of contact for clients throughout the migration cycle, managing expectations and communications as key milestones.
• Set up and maintain funds' static data on the platform (fund and entity structure, share/interest classes, fee terms, key dates, service providers) ensuring accuracy and conformity with source documentation.
• Support and perform first-level checks and reconciliation of data migrated from the client's previous fund administrator in coordination with other teams.
• Maintain onboarding trackers, status reports and checklists, providing clear visibility to internal stakeholders and clients.
• Provide day-to-day guidance and quality review to the onboarding team members supporting your mandates, ensuring consistent standards across the team.
• Contribute to the continuous improvement of onboarding processes, templates and checklists.
• Feed onboarding timelines, capacity constraints and lessons learned into commercial discussions on prospective VC & private market fund migrations, in coordination with the Head of Onboarding.

Skills & Behaviours:

• Strong attention to detail, ensuring high diligence and accuracy when handling fund and investor data.