Onboarding Operations Specialist (Contract)

• As the Onboarding Operations Specialist, you will be the operational heartbeat of Crusoe’s new hire experience. Sitting at the intersection of logistics, systems administration, and physical employee welcome experiences, you will ensure that every new hire receives a seamless, flawless, and memorable introduction to Crusoe from the moment they accept their offer through their first week
• This is a high-touch, detail-oriented, onsite role based in our San Francisco headquarters. You will manage complex onboarding logistics across our global footprint, administer core data workflows in our HRIS (Rippling, Workday) and ticketing platforms (Jira), and help bring our San Francisco in-person orientation experience to life every week
• HRIS Data & Lifecycle Management: Own the Jira onboarding queue for new hire offer acceptances. Launch and review new hire profiles in HRIS, ensuring precise data entry for segment allocation, EEOC tracking, IT department mappings, and state payroll registrations
• Data Changes & Cross-Functional Coordination: Manage data change tickets (start date shifts, manager/department updates) in Jira and HRIS. Proactively notify cross-functional partners in IT, Workplace, Travel, and Payroll when changes impact logistics
• New Hire & Manager Communications: Own the global onboarding inbox, delivering prompt, accurate answers to new hires. Maintain automated pre-hire HRIS workflows, email templates, and Slack communications to keep new hires and managers informed and prepared
• New Hire Travel Coordination: Oversee new hire travel procedures and ensure effective internal and external communications related to travel needs
• I-9 & Compliance Operations: Execute complete I-9 verification checks for new cohorts, manage E-Verify processing (including image checks), and follow up on outstanding documentation to maintain 100% legal compliance

Benefits

• Health & wellbeing: Comprehensive health benefits designed to support your overall wellness
• Time away: Paid time off for vacations, family bonding, and unexpected needs
• 401(k) match: Build your financial future with our 401(k) matching program
• Mental wellness: Resources and support for your emotional wellbeing and navigating life’s challenges

• We’re looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services
• If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe
• Operational Rigor & Attention to Detail: Meticulous execution skills with a track record of handling high-volume operational tasks, logistics, and data entry without dropping details
• High-Touch Hospitality Mindset: A passion for creating warm, memorable, and welcoming candidate and employee experiences
• Cross-Functional Collaboration: Ability to communicate clearly and coordinate effectively across IT, Workplace, Travel, Payroll, and hiring managers
• Problem-Solving & Agility: Strong troubleshooting instincts when start dates shift, virtual stream links mismatch, or last-minute schedule changes arise
• HRIS & Ticketing Systems Experience: Direct hands-on experience using modern HRIS platforms (e.g., Rippling, Workday) and task management tools (e.g., Jira, Confluence)
• Experience supporting multi-site or hybrid in-person and remote onboarding programs