Onsite Customer Service Specialist

Role Overview
We are seeking a customer-focused and dependable On-Site Customer Service Specialist to support package receiving, delivery, printing, and office services operations within a university campus environment. This is a hands-on role that combines customer service, package logistics, and office support. The ideal candidate enjoys staying active, interacting with customers, and delivering exceptional service in a fast-paced setting.

Key Responsibilities

• Receive, track, sort, and organize incoming packages using internal tracking systems.

• Deliver packages throughout a connected multi-building campus environment.

• Assist customers with package pickups and respond to service-related inquiries.

• Support shipping and receiving operations and maintain accurate records.

• Perform basic copy, print, and document production services (training provided).

• Provide professional customer service while meeting service level expectations.

• Operate carts and transport packages safely throughout the facility.

• Maintain organized work areas and follow operational procedures and safety guidelines.

• Support additional office services tasks as assigned.

Qualifications

Must Have

• Strong customer service and communication skills.

• Professional and dependable work ethic.

• Ability to work effectively both independently and as part of a team.

• Comfortable using technology and learning new systems.

• Ability to lift up to 50 pounds and perform physical activities including walking, bending, standing, and pushing carts throughout the day.

• Ability to provide a positive customer experience in a service-oriented environment.

Preferred Qualifications

• Previous customer service experience.

• Experience with shipping, receiving, package handling, mailroom, logistics, or warehouse operations.

• Experience supporting copy, print, or office services.

• Familiarity with package tracking systems or inventory tools.

Physical Requirements

• Frequently walk between locations within a campus setting.

• Lift, carry, and move items weighing up to 50 pounds.

• Push carts and transport packages throughout the day.

• Regular bending, reaching, standing, and movement are required.