VB Spine, LLC
Onsite Desktop Support – IT End User Services
On-site desktop support specialist in VB Spine's Warsaw office, troubleshooting Windows endpoints, Microsoft 365, printers, AV, and mobile devices, handling IT tickets, device provisioning, and asset management, while acting as the local technical lead and smart-hands resource for remote infrastructure teams.
- Compensation
- Not disclosed
- Location
- Warszawa, Poland
- Work setup
- Not specified
- Seniority
- Lead
- Employment
- Not specified
- Experience
- 2+ years
- Category
- It support
- Posted
Skills
Must have
- Bachelor's degree in IT, Computer Science, Information Systems, or related field, or equivalent experience
- Professional fluency in Polish and English
- 2+ years of experience in help desk, desktop support, deskside support, or end-user computing
- Strong troubleshooting across Windows devices, Microsoft 365, Outlook, and web-based applications
- Excellent customer service, interpersonal, and communication skills, including support for senior leadership
- Strong organizational skills and ability to manage multiple priorities in a fast-paced on-site environment
- Working knowledge of endpoint devices, peripherals, printers, conferencing/AV technology, basic networking, and IT asset management
- Experience collaborating with remote technical teams and performing smart-hands support for infrastructure/network activities
- Based on-site in Warsaw, Poland with attendance in the office five days per week
Nice to have
- Additional language skills, particularly Italian, German, Spanish, or French
- Senior-level or lead support experience
- Certifications such as CompTIA A+
- Experience with Microsoft Intune, Windows Autopilot, Microsoft Entra ID, and ITSM tools such as ServiceNow
Full description
What You’ll Do:
- Identify, research, troubleshoot, and resolve desktop, laptop, peripheral, application, and end-user technology issues.
- Respond to IT service tickets, incidents, requests, and escalations while maintaining timely, accurate documentation and strong service levels.
- Provide on-site walk-up and deskside support to employees in the Warsaw office.
- Provide remote support to employees across Europe.
- Serve as the first local point of contact for technical escalations and on-site project assistance.
- Provide hands-on support for Windows endpoints, Microsoft 365 applications, Outlook, web-based business applications, printers, mobile devices, and related workplace technology.
- Assist with conference-room and audiovisual (AV) support, including meeting setup and troubleshooting.
- Provide smart-hands support to remote or centralized Level 3 teams, including Networking, Infrastructure, Security, AV, and other technical groups.
- Support device provisioning, deployment, replacement, refresh, and decommissioning activities.
- Assist with IT asset management, inventory control, equipment lifecycle tracking, and asset disposition.
- Maintain an organized local IT stockroom and ensure appropriate levels of endpoint equipment, peripherals, and accessories are available.
- Support local and global IT projects, office initiatives, infrastructure changes, and technology deployments.
- Provide executive/VIP support when required, with a strong focus on professionalism, responsiveness, and discretion.
- Act as a technical lead for the Warsaw site, helping coordinate support activities, share knowledge, improve processes, and mentor other support resources when applicable.
- Maintain documented processes, site standards, and an organized, service-focused IT environment.
- Collaborate effectively with VB Spine IT teams and business stakeholders across multiple countries and time zones.
What You Bring:
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or an equivalent combination of education and relevant professional experience.
- Professional fluency in both Polish and English, with strong verbal and written communication skills.
- Additional language skills are highly desirable, particularly Italian, German, Spanish, or French, to support collaboration across European teams.
- 2+ years of experience in help desk, desktop support, deskside support, or end-user computing; senior-level or lead support experience is preferred.
- Strong troubleshooting skills across Windows devices, Microsoft 365, Outlook, and web-based applications.
- Excellent customer service, interpersonal, and communication skills, with the ability to support stakeholders at all levels, including senior leadership.