Onsite Level 2 Service Desk Engineer
On-site Level 2 Service Desk Engineer at MSP efex, embedded with a childcare-sector client in Orewa, Auckland. The role delivers advanced IT support across Windows Server, Microsoft 365, Active Directory, networking and virtualisation, owns complex incidents, and contributes to project work like hardware deployments and infrastructure upgrades.
- Compensation
- Not disclosed
- Location
- Orewa, Auckland
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 5+ years
- Category
- It support
- Posted
Skills
Must have
- 3-5+ years' experience supporting client environments, ideally within an MSP
- Strong hands-on experience with Windows Server environments
- Microsoft 365 administration and support
- Active Directory, Group Policy and user management
- Networking technologies, including switching, routing and firewalls
- Backup and disaster recovery solutions
- VMware and/or Hyper-V virtualisation
- Desktop, laptop and endpoint support
- Excellent communication skills and strong customer-first approach
- Ability to pass National Police and Working with Children Check
Nice to have
- Microsoft Azure
- PowerShell scripting
- Endpoint management and MDM platforms
- Cybersecurity technologies and best practices
- IP Telephony and unified communications solutions
Full description
Onsite Level 2 Service Desk Engineer | AucklandSupport our client on-site. Deliver technical expertise. Be involved in projects that make a real impact.
Join efex as an on-site Level 2 Service Desk Engineer, supporting one of our valued clients in the childcare sector. In this client-facing role, you'll be the trusted technical expert on the ground, providing advanced IT support, resolving infrastructure and networking issues, and contributing to project work that improves and modernises the client's technology environment.
Backed by a leading MSP, you'll have the opportunity to work across a broad range of technologies while building trusted relationships with users and helping deliver exceptional service every day.
Who We Are
With over 20 local branches supported by a strong national presence, efex is one of Australia's leading IT and digital service providers. We deliver right-sized IT solutions that help businesses run smarter, simpler, and more efficiently.
Our culture is approachable and business-focused: we speak in plain language, build genuine relationships, and always put people first - our clients and our team.
The Role
We're looking for a Level 2 Service Desk Engineer to join our team full-time, working on-site with a key client in Orewa, Auckland. This role may also require occasional travel to other client sites.
As the primary on-site technical resource, you'll provide advanced support across desktop, server, networking and Microsoft environments while taking ownership of more complex issues and assisting with infrastructure upgrades, deployments and project work.
In this role, you'll:
- Provide proactive and reactive IT support across the client's environment
- Troubleshoot and resolve infrastructure, server, networking and Microsoft 365 issues
- Support Windows Server, Active Directory, Azure and virtualised environments
- Monitor, maintain and optimise systems to ensure maximum uptime and performance
- Manage incidents through to resolution, keeping users informed throughout
- Accurately maintain tickets, documentation and time records
- Deliver on-site project work including hardware deployments, infrastructure upgrades, user onboarding and technology rollouts
- Collaborate with project teams, account managers and technical specialists to deliver successful outcomes
- Act as the on-site technical escalation point for more complex issues
- Contribute to continuous improvement initiatives, documentation and knowledge sharing