Capgemini
Onsite Production Support / Application Support Lead (Data Platform)
Leads onsite production/application support for a client's Data & Analytics platform in Aguascalientes, Mexico — driving P1/P2 incident resolution, RCA, SLA compliance, and onsite-offshore team coordination. Core stack: Databricks, GCP (BigQuery, Composer, GCS), Airflow, SQL, and Power BI.
- Compensation
- Not disclosed
- Location
- Not listed
- Work setup
- Not specified
- Seniority
- Lead
- Employment
- Full time
- Experience
- 3+ years
- Category
- Data engineering
- Posted
Skills
Must have
- 7+ years of IT experience
- Minimum 3+ years in Production/Application Support
- Hands-on Databricks troubleshooting and support
- SQL and Data Analysis
- Google Cloud Platform (GCP)
- Airflow orchestration and DAG troubleshooting
- Power BI
- Incident, Problem and Change Management
- Production/Application Support Operations experience
- Strong experience supporting Databricks, GCP, Airflow, and data platforms in production environments
- Experience managing client-facing support engagements
- Experience leading offshore support teams
- Independently manage and drive resolution of P1/P2 incidents
- Perform RCA and coordinate permanent fixes
- Interact directly with client stakeholders and business users
- Lead coordination between onsite and offshore teams
- Monitor production workloads and ensure SLA compliance
- Drive problem management and recurring issue elimination
- Support change and release management activities
- Establish proactive monitoring and operational excellence practices
- GCP support operations (Composer, BigQuery, GCS, monitoring/alerting)
- Client communication during outages and escalations
- RCA presentation and closure ownership
- KT absorption capability
- Ability to operate independently with minimal supervision
Full description
Capgemini
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Your Role
- Lead production support operations for Data & Analytics platforms, ensuring stable operations, rapid incident resolution, SLA adherence, stakeholder communication, and effective coordination with offshore teams.
- Mandatory Skills:
- Databricks troubleshooting and support (hands-on)
- SQL and Data Analysis
- Google Cloud Platform (GCP)
- Airflow orchestration and DAG troubleshooting
- Power BI
- Incident, Problem and Change Management
- Production/Application Support Operations
Your Profile
- 7+ years of IT experience
- Minimum 3+ years in Production/Application Support
- Strong experience supporting Databricks, GCP, Airflow, and data platforms in production environments
- Experience managing client-facing support engagements
- Experience leading offshore support teams
- Independently manage and drive resolution of P1/P2 incidents
- Perform RCA and coordinate permanent fixes
- Interact directly with client stakeholders and business users
- Lead coordination between onsite and offshore teams
- Monitor production workloads and ensure SLA compliance
- Drive problem management and recurring issue elimination
- Support change and release management activities
- Establish proactive monitoring and operational excellence practices
- P1/P2 Incident Management
- Airflow DAG failures impacting SLAs
- Databricks job and cluster troubleshooting
- GCP support operations (Composer, BigQuery, GCS, monitoring/alerting)
- Client communication during outages and escalations
- RCA presentation and closure ownership
- Offshore team coordination
- KT absorption capability
- Ability to operate independently with minimal supervision