Operating System Support

Job Title: Operating System Support

Job Location: Ashburn, VA

Duration: 12 + Months

Description:

• Engineer will support the Operating Systems and Application infrastructure for ISD customer environments.

• Operating System support: Windows or Linux

• Hardware Support: UCS B or C series, Server parts replacement (various)

• Application Support: Experience learning and supporting vendor and custom based applications; experience with Active Directory, SQL,

• Technologies/Solutions: VMWARE, SAN Storage, Hosted and Managed Solution support

• Experience with the using the following monitoring and event platforms: SCOM, Service Manager, SCCM

• Create change process documentation (MOPS)

• Perform standard changes and provide escalation support for complex technical issues.

• Act as primary technical in critical event management situations including providing support on technical and customer bridges.

• Work client alerts and associated trouble tickets to meet all contractual SLA's.

• Own the resolution of escalated internal and external client issues.

• Work on cross departmental projects with internal and external teams.

• Provide recommendations to Tier 3, Service Delivery team, and management on process, monitoring, or technical improvements.

Qualifications :

• 3-5 years of experience with Operating Systems and Application support

• Must be able to multitask.

Application Support/VM WARE/Windows or Linux/Active Directory

All your information will be kept confidential according to EEO guidelines.