Operational Support Manager

JOB REQUISITION

Operational Support ManagerLOCATION

FL MIAMI - GABLESJOB DESCRIPTION

Robert Half is seeking an Operational Support Manager to join our Operational Support team to support a team of in person and remote talent solutions professionals that focus on placing candidates at client companies on a temporary or permanent basis. The Operational Support team plays a vital role in our Talent Solutions operations.

Who we are and what we do:

Robert Half is the world’s first and largest specialized talent solutions and business consulting firm. Our mission is to positively change people's lives by finding them a rewarding job and to assist businesses in locating the talent they need to succeed.

Robert Half is widely recognized and respected in our industry, and we are known as an innovator. Our investments in advanced AI and other technologies allow us to adapt quickly to a new marketplace, where remote and hybrid work have become commonplace. But it takes outstanding people to fully address the talent needs of our clients by providing them with the very best available job candidates.

We foster a positive, inclusive work environment. We are a socially responsible corporate citizen, and we support our communities, whether we’re volunteering our time or donating to deserving causes. Equally important, our organizational culture includes treating each other with respect and embracing inclusion. We help employees thrive and feel valued and fulfilled in their roles.

Join our community as an Operational Support Manager and advance your career as you help us shape our future. What you will receive:

We want to fuel your career as an Operational Support Manager. Here’s what we offer you:

• Attractive compensation and benefits
• Physical, mental, and financial wellness support
• Hybrid working options
• Industry-leading training programs and tailored career development
• Investment in AI and other technology to enable your success
• Individual and team rewards and recognition
• Potential in-country and worldwide career mobility

What you will do:

As well as providing support to talent solutions professionals, you will be a resource for client and candidate inquiries, technology initiatives, and various reporting and revenue generating support activities. You will also be responsible for managing, leading, training and the development of operational support team members within multiple branches. In this role, you will be a part of a team that can change people’s lives by assisting them in finding job opportunities they may have otherwise not found on their own.

Together with your colleagues, you will be responsible for adherence to company compliance guidelines in all aspects of local operations through the hiring experience from start to finish.

You will contribute by:

• Providing primary support to talent solutions leadership team
• Providing direct supervision to the operational support teams in multiple offices
• Participating in recruiting, interviewing, and hiring of internal operational support team members
• Onboarding, supporting, and training new operational support hires
• Ensuring the completion of all new hire, tenured, roll out, and initiative training programs and materials
• Writing and delivering performance reviews
• Providing feedback, coaching and guidance to enhance skill development and engagement of team.
• Conveying clear expectations, delegating assignments and monitoring progress of team
• Supporting the adoption and usage of process and technology initiative and best practices
• Partnering with District office or Learning and Development to create and deliver development programs
• Planning or supporting recruiting and/or candidate appreciation and community service events
• Planning and facilitating aspects of branch and regional talent solution meetings
• Cascading information on new and current initiatives to the operational support team
• Reviewing and submitting invoices, following budgetary guidelines
• Managing inventory of all office supplies, office equipment and postage
• Acting as point of contact for property management, real estate, and vendors
• Assisting in facilitation of contract management, working as liaison between contract department, branch staff and regional management
• Liaising with District team for projects and reporting

Who you are:You have a passion for what you do and a desire to become better at it.

You enjoy working in partnership with your colleagues and want to pursue a career in a consultative and solution orientated business.

You take advantage of learning opportunities to develop your career.

You are a critical thinker who can make quick decisions to find the best outcome for all involved.

You love to win and enjoy working in a results-oriented environment.

What you will bring to the role as an Operational Support Manager:

• A naturally inquisitive approach and an appreciation for diverse perspectives
• A desire to work in a collaborative environment
• An ethical mindset
• An eagerness to embrace and learn new technologies
• The ability to adapt to an evolving organization
• Strong interpersonal and communication skills
• Experience building cross-department relationships
• High School Diploma or equivalent required with 4+ years college preferred
• 5+ years’ experience working in an administrative position with heavy customer contact
• Previous supervisory experience
• Proven ability to drive execution of operational tasks, projects, and enhancements
• Experience with hiring and training
• Experience in a business development environment preferred
• Ability to take initiative, be self-directed and work with limited supervision
• Ability to work with and troubleshoot technical issues both in-person and remotely
• Working knowledge of database entry and reporting
• Advanced knowledge of MS Office and proficiency in Excel/Word/One Note required
• Salesforce experience preferred

Location:

This role currently supports office(s) in <insert location(s)>. Your manager will coordinate with you to determine a work schedule that involves working a combination of in-office and remote work based upon business needs. You will be provided the technology necessary to help succeed in both remote and in-person at one of our branch locations.

Action / Next steps:

Sound good? If you think it’s worth having a chat with us, let’s talk about the potential to align your professional, financial, and personal aspirations with a business that works hard to keep you motivated and feeling valued every day.

Robert Half is committed to creating an inclusive culture and believes in diversity of thought and perspective. We understand the value of characteristics that make every individual unique. We are dedicated to having a workforce that reflects and represents our customers.Top Reasons to Work for Robert Half:

• EXCITING CAREER OPPORTUNITIES WITH THE INDUSTRY LEADER – For more than 75 years, our history of success and strong client relationships provide a level of stability few companies can match.

• PERFORMANCE = REWARD – We offer exceptional earning potential and a competitive benefits package, including a base salary and bonus pay (for talent professional positions), group health insurance benefits (medical, vision, dental), flexible spending and health savings accounts, life and accident insurance, adoption, surrogacy and fertility assistance, paid parental leave of up to 6 weeks, and short/long term disability. Robert Half provides paid time off for vacation, personal needs, and sick time. The amount of Choice Time Off (CTO) our people receive varies based on their years of service and is pro-rated based on the hours worked per week. A new hire earns up to 17 days of CTO per calendar year. Our people also receive up to 11 paid holidays per calendar year. We also offer the opportunity to contribute to our company 401(k) savings and investment plan or deferred compensation plan (if eligible), with an employer match of 100% on the first 3% of your contributions for eligible employees. Learn more at .

• UPWARD MOBILITY – With more than 300 locations worldwide, we provide excellent career advancement potential, both locally and beyond.

• TOOLS FOR SUCCESS – We provide world-class training, client relationship management tools and advanced technology to help you succeed.

• RESPECTED WORLDWIDE – Robert Half has appeared on FORTUNE magazine’s list of “Most Admired Companies” since 1998, as well as numerous “Best Places to Work” lists around the world.

• OUTSTANDING CORPORATE RESPONSIBILITY – We believe in an “Ethics First” philosophy, which means we are committed to social responsibility, promoting inclusion in the workplace, and actively participating in communities where we live and work. Learn more by downloading Robert Half’s Corporate Responsibility Report at .

Robert Half is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to HRSolutions@roberthalf.com or call 1.855.744.6947 for assistance.

In your email please include the following:

• The specific accommodation requested to complete the employment application.

• The location(s) (city, state) to which you would like to apply.

For positions located in San Francisco, CA: Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

For positions located in Los Angeles County, CA: Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

JOB LOCATION

FL MIAMI - GABLES