Operations Analyst/Assistant Property Manager

The Assistant Property/Operations Manager will be expected to take an active role in supporting the execution of a multitude of asset-level operational and development initiatives for one of New York City’s premier real estate investment firms under general direction from the firm’s Director of Operations. The Assistant Manager will have the rare opportunity to learn the real estate business through a multi-faceted lens and gain invaluable experience with a holistic view of the firm’s investment strategies. Additionally, the Analyst will benefit from regular engagement with Principals and senior management team members.

This dynamic role will initially be focused on daily operations of a commercial building in Astoria, Queens while lending field and office assistance for apartment turns, a light construction team, property management and project management across Stellar’s portfolio. Primary responsibilities will include managing and overseeing third party contractors, a light construction team, building staff, property operations, and ongoing development projects with the ultimate goal of achieving the financial and operational objectives of the portfolio.

• Assist in managing and overseeing all building staff, property operations, and ongoing development projects to achieve the financial and operational objectives of the business plan
• Ability to assist in the management and deployment of a light construction crew and other field personnel including Superintendents.
• Collaborate with the Director of Business Operations and Asset Managers to understand property-specific goals and assist in implementing plans to achieve those objectives.
• Supervise and schedule apartment turnovers, coordinating with cleaning, painting, and maintenance teams to ensure standards and deadlines are met.
• Execute on Key Performance Indicators as defined in the business plan
• Assist with the hiring, training/onboarding, scheduling, and management of on-site building staff
• Work with management to prepare and maintain operating and capital budgets and support the implementation and execution of construction projects on site
• Assist procuring and monitoring third-party vendors and the reporting on status of ongoing projects
• Compile and ensure completion of construction punch lists including project close-out documentation
• Process and track vendor invoicing via AIA documents, lien waivers, & contractor affidavits
• Assist in reviewing contracts, vendors, staffing, and maintenance practices to identify expense reductions
• Oversee the lease renewal process and help negotiate renewal terms to retain occupancy for three rental buildings in the portfolio
• Coordinate curing of DOB, DOH, HPD, DEC, DEP, & LPC violations
• Oversee resident services and communications to achieve high customer satisfaction and retention
• Work with the maintenance team to ensure that apartments, common areas and grounds are maintained
• Assist with the leasing process when necessary, including pricing, marketing, showings, and issuing new leases
• Oversee turnover process of recently vacated apartments to ensure quality results and timely completion
• Attend to emergencies on-site outside of normal business hours if/when needed
• Additional operational tasks include: monitoring and handling resident payments and collections with the accounting department, preparing accident and insurance claims, and scheduling tenant move-ins / outs.

• Bachelor's degree or equivalent preferred
• 1-3 years of relevant of experience in property management
• Bilingual (Spanish) a plus
• 5 days on-site required (corporate and field)
• Ability to travel to, and around, the Bronx and Yonkers locations
• Ability to safely navigate a construction site
• Must be able to sit and stand for extended periods of time.
• Must be able to communicate both on the phone and in person with our clients to resolve issues and manage the business.
• A commitment to performing high-quality work in a collaborative environment on a growing team.
• Ability to prioritize, identify and implement operational initiatives.
• Ability to demonstrate self-motivation and an intellectual curiosity with a dedication to continually find ways to positively impact operational processes and key personnel to improve property-level performance.
• Strong interpersonal skills with an ability to effectively communicate with individuals across all levels of the firm including building staff, leasing teams, and senior management.
• Demonstrated ability to effectively communicate and manage a team
• Strong organization skills with a penchant for paying attention to detail.
• Strong customer service and verbal/written communication skills
• Proficiency in MS Excel, PowerPoint and Word. Experience with Yardi software and CMS helpful, but not required.
• Knowledge of building systems and building maintenance preferred.
• Familiarity with local real estate laws and regulations helpful, but not required.