Ideagen
Operations and Analytics Specialist
- Compensation
- Not disclosed
- Location
- Pampanga 2023, PH
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 3+ years
- Category
- Not specified
- Posted
Skills
Must have
- 3–5 years of systems administration experience in a SaaS or tech environment
- Hands-on experience with Gainsight CS (workflows, health scores, email programs, dashboards) or with any similar platform
- Familiarity with Salesforce integrations, data syncing, and validation
- Proven ability to manage day-to-day operations across multiple systems independently
- Strong attention to detail, especially with data accuracy, and experience building business reports and dashboards
- Able to prioritize and manage multiple tasks with minimal supervision
- Clear written communication in English, including documenting processes and raising issues
- Collaborative and proactive, with a willingness to share knowledge and work across global team
Nice to have
- Experience with Kantata or similar tools (like Mavenlink, FinancialForce, or Certinia)
- Exposure to month-end processes or data reconciliation
- Experience working with customer success or professional services teams
Full description
About Us
Location - Clark Freeport Zone, Pampanga, PhilippinesDepartment - IT Service Desk and Central ITFunction - Product R&DWorking Pattern - HybridBenefits - Benefits at IdeagenSalary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out
We’re seeking an experienced
Systems Administrator to join our Customer Systems Team, managing day-to-day operations across two critical platforms: Gainsight CS and Kantata. In this hands-on role, you’ll ensure both systems run smoothly while supporting the teams that rely on them and strengthening cross-platform expertise. You’ll collaborate closely with a seasoned Gainsight specialist for onboarding and knowledge transfer, as well as a Kantata Admin for training on key workflows and processes. This is a central role within our post-sales tech ecosystem, focused on reliability, execution, and continuous improvement.
Responsibilities
Gainsight CS Administration (50%)
- Help manage and improve Gainsight features like customer success plans, workflows, email programs, and health scores
- Keep data accurate by monitoring system integrations and resolving any issues
- Create and maintain dashboards and reports to track customer health, NPS, and renewals
- Support daily operations by handling tickets, troubleshooting issues, and testing updates
- Assist with customer communications and email campaigns
- Monitor integrations with Salesforce and Zendesk and help resolve any data issues
Kantata Administration (35%)
- Take ownership of the monthly reconciliation process to ensure all project and financial data is accurate
- Support day-to-day system administration, including user access, project setup, and resource planning
- Build reports and dashboards to track team performance, project health, and financials
- Maintain data quality through regular checks and updates
- Support and train users, and keep documentation up to date
Cross-Platform & Team Support (15%)
- Work with the Business Analyst to turn business needs into clear tasks
- Collaborate with team members to share knowledge and improve processes
- Help maintain documentation and standard ways of working
- Proactively highlight risks or issues to keep everything running smoothly
Skills and Experience
- 3–5 years of systems administration experience in a SaaS or tech environment
- Hands-on experience with (workflows, health scores, email programs, dashboards)