Operations Assistant Manager (St. Thomas, U.S. Virgin Islands)

Job Type

General Description

Coordinates and supervises the operations of a retail branch.

Essential Duties and Responsibilities

Implement strategies to achieve operational efficiency and business goals. Prepares work schedules and assigns duties to personnel. Maintain appropriate cash level. Monitor Bank Representative’s daily cash drawer balances. Provide guidance to subordinates on cross-selling strategies, transactions productivity levels and accuracy. Promote and guide employees to serve clients according to service standards for time on line and solving customers banking problems. May intervene on complex customers’ banking problems. Assure completion of documents according to all banking regulations and Corporation policies. Manage controllable expense accounts. Collaborate with inside auditors on compliance auditing. Complete and discuss the Bank Representative Dashboard.

Supervisory Responsibilities:

Directly supervises at least 2 full time employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Coach and develop employees. Foster a spirit of teamwork and allows for disagreement over ideas as well as diversity.

Education

Bachelor's Degree

Experience

At least four years of experience in Retail Branch Operations.

Certifications / Licenses

No certifications or license needed.

Region Locations

St. Thomas

Work Schedule

Monday through Saturdays

8:00 a.m. - 5:00 p.m.

Values

• Passion for People

• Succeed Together

• Own Every Moment

• Build the Future

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?Popular is an Equal Opportunity Employer, including Disability/Vets.

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