Operations & Automation Engineer
- Compensation
- Not disclosed
- Location
- DC, DC, US
- Work setup
- Not specified
- Seniority
- Middle
- Employment
- Contract
- Experience
- Not specified
- Category
- Industrial engineering
- Posted
Skills
Must have
- US Citizenship Required to obtain Public Trust
- DHS USCIS Public Trust preferred
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field and a minimum of four years of relevant experience, or an equivalent combination of education and experience
- Demonstrated hands-on experience designing, building, testing, and supporting Microsoft Power Platform solutions, particularly Power Automate and Power Apps.
- Experience integrating Microsoft 365 tools such as Outlook, SharePoint, Teams, and Excel to support business processes.
- Experience developing workflows with conditional logic, approvals, notifications, reminders, exception handling, and status tracking.
- Experience configuring SharePoint lists or comparable data sources to support applications, request management, and reporting.
- Working knowledge of Power Fx and Power Automate expressions, including data transformation and validation.
- Ability to translate business needs into clear process maps, workflow rules, and maintainable automation solutions.
- Understanding of Power Platform environments, solutions, connections, permissions, and deployment practices.
- Ability to troubleshoot failed workflows, investigate integration issues, and implement corrective actions.
- Working knowledge of REST APIs, HTTP methods and status codes, JSON, authentication, and common integration errors.
- Experience testing solutions with users and documenting expected behavior, exceptions, and support procedures.
- Understanding of security, privacy, accessibility, and data-handling considerations for applications and automated workflows.
- Strong written and verbal communication skills, including the ability to explain technical findings to technical and non-technical stakeholders.
- Ability to work independently and collaboratively with infrastructure staff, customer-support teams, and government partners.
- Experience developing operational reports or dashboards using Power BI, Excel, Power Query, or comparable tools is preferred.
- Familiarity with PowerShell, Python, JavaScript, or shell scripting for limited automation and integration tasks is a plus.
- Experience supporting an API gateway or enterprise API management platform, particularly Apigee, is preferred.
- Familiarity with AWS, Linux, CI/CD, or infrastructure automation tools is a plus.
- Experience supporting DHS, USCIS, or another federal government program is preferred.
- Relevant Microsoft Power Platform or comparable automation certifications are a plus.
- Enthusiasm for continuous learning, process improvement, reliable operations, and reducing unnecessary manual work.
Full description
Description
The Amivero Team Amivero’s team of IT professionals delivers digital services that elevate the federal government, whether national security or improved government services. Our human-centered, data-driven approach is focused on truly understanding the environment and the challenge, and reimagining with our customer how outcomes can be achieved. Our team of technologists leverage modern, agile methods to design and develop equitable, accessible, and innovative data and software services that impact hundreds of millions of people. As a member of the Amivero team you will use your empathy for a customer’s situation, your passion for service, your energy for solutioning, and your bias towards action to bring modernization to very important, mission-critical, and public service government IT systems. Special Requirements
US Citizenship Required to obtain Public Trust DHS USCIS Public Trust preferred The Gist…
The API Platform Operations and Automation Engineer supports the reliable operation and continuous improvement of the platform. This mid-level role combines hands-on platform operations with behind-the-scenes technical support for API consumers and producers. The engineer will troubleshoot REST API and platform issues, support deployments and routine maintenance, and help improve the team’s infrastructure-as-code, configuration-management, and containerized deployment capabilities.
This role will also identify recurring customer-support and operational needs and translate them into practical improvements. Depending on the problem, the appropriate solution may include clearer documentation, an improved process, a script, a lightweight automation, or a platform enhancement. The engineer will work closely with Infrastructure, Customer Success and Support, User Experience Research, team leadership, and government partners. This is not primarily an evangelist or front-line customer-service role, but it requires the ability to communicate technical findings clearly and participate in customer-support activities when needed.
What Your Day Might Include…
- Identify recurring manual tasks and work with team members and government partners to prioritize practical automation opportunities.
- Design, build, and maintain Power Automate workflows for request intake, assignment, approvals, notifications, reminders, escalations, and status tracking.
- Develop Power Apps that help staff capture information, manage requests, track progress, and access operational records.
- Connect approved Microsoft 365 tools, including Outlook, SharePoint, Teams, and Excel, to reduce duplicate entry and improve coordination.
- Improve shared-inbox operations through automated receipt logging, categorization, assignment, response tracking, and follow-up reminders.