Operations Coordinator

OVERVIEW

Established in 1980, Sun & Ski Sports calls an unexpected city home – Houston, Texas! Contrary to popular belief, cowboys love snow. Our journey began with a vision to help more people explore the outdoors. After four decades, with 32 locations across 13 states, we stand as experts in our field, committed to offering a variety of top-quality gear. Whether it's watersports, biking, running, skiing, or snowboarding, our goal remains unchanged: to make everyone an outdoor adventurer. We're dedicated to going the extra mile—26.2 of them, to be exact—to provide you with the right gear and guidance.

We offer top brands, including The North Face, Patagonia, Hoka, On, Cannondale, UGG, Sorel, K2, Salomon, and Yeti, along with expert advice to ensure enjoyable adventures. We’re looking for enthusiastic team members who embody our active lifestyle and prioritize customer service. If you thrive in a dynamic environment focused on enhancing the customer experience, we want to hear from you! We’ve been making outdoor dreams come true with quality merchandise and service. Sun & Ski Sports – Find Yourself Outside.

SUMMARY

Sun & Ski Sports is seeking a driven and detail-oriented Operations Coordinator to join our team! We’re looking for a motivated professional with retail cashier experience and a strong aptitude for numbers. This role is perfect for someone who thrives in a fast-paced environment, can juggle multiple tasks with ease, and brings both precision and positivity to the job. If you’re highly organized, love tackling challenges, and know how to work hard and play hard, we want to meet you!

JOB RESPONSIBILITIES

• Oversee all non-sales functions of the store, including front-end and back-end operations.
• Monitor cashier performance daily to ensure accuracy, speed, and customer satisfaction.
• Lead store operations in the absence of store managers, ensuring consistency and accountability.
• Manage bank deposits and cash handling procedures, including reconciling receipts, resolving discrepancies, and ensuring cash control.
• Identify and resolve register errors, and implement preventive solutions.
• Oversee eCommerce fulfillment processes, ensuring timely and accurate order handling.
• Handle inventory transfers in and out of the store, maintaining up-to-date Distro Status Reports.
• Manage the markdowns process, ensuring accurate and timely execution.
• Oversee freight receiving, including paperwork, drop shipments, and sensor tagging of merchandise.
• Process mark-outs-of-stock, warranty claims, and returns to vendors accurately and efficiently.
• Maintain store appearance, ensuring register areas and facilities meet company visual standards.
• Organize and maintain stockroom and back-of-house areas.
• Lead and manage the in-store training process for associates.
• Ensure consistent and accurate CRM data collection.
• Review and act on the Weekly Compliance Report to ensure store readiness.
• Oversee tech shop administrative functions, including paperwork and forms processing.
• Manage store supply ordering and inventory.
• Train, develop, and evaluate associates on key operational procedures.
• Assist with year-end inventory preparation and execution.

REQUIREMENTS

• 1+ years of management experience, with the ability to lead, motivate, and develop a team.
• 2+ years of retail experience with working knowledge of store operations and shrink reduction.
• Excellent interpersonal and communication skills for building strong relationships with vendors, buyers, store teams, and upper management.
• Proven analytical and problem-solving skills, with strong attention to detail.
• Highly organized with effective time management and multi-tasking capabilities.
• Outdoor Enthusiast with a passion for activities such as skiing/snowboarding, cycling, water sports, surfing, swimming, skating, or skateboarding.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any authorized person to give instructions or assignments. All listed duties are essential functions of the role and may be modified to reasonably accommodate individuals with disabilities.

Company Benefits

Health, Vision, and Dental Insurance

Employer-Paid Basic Life Insurance

Accident Insurance, Critical Illness, Hospital Indemnity, Pet Insurance, ID Theft & Legal

Paid Time Off (PTO)

401 (k) Plan + Company Match

Employee Purchase Discount

Company/Vendor sponsored Product Knowledge/Training Adventure trips