Operations Coordinator (APAC)
- Compensation
- Not disclosed
- Location
- Mandaluyong, Philippines
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 1+ years
- Category
- Operations
- Posted
Skills
Must have
- Bachelor’s degree and with at least 1 year of experience working in a logistics/shipping company in a similar role.
- Must have a proven record of excellent work quality and accuracy. Must have experience working in an international environment.
- Fluent in English and preferably 1 regional language.
- Strong communication and interpersonal skills with the ability to effectively convey information to suppliers, customers, and internal teams. Ability to work effectively as part of a team.
- Meticulous in maintaining accurate documentation with a keen eye for identifying errors and discrepancies.
- Ability to actively engage in problem resolution with a capacity to think critically and propose solutions.
- Desire to continuously acquire new knowledge and skills relevant to the role, with a growth mindset and a commitment to personal development.
Full description
Help deliver the products that the world can’t do without. At Stolt Tank Containers, we move bulk-liquid chemicals and food-grade products across land, connecting customers to the markets that matter to them. Join us as an Operations Coordinator.
As the Operations Coordinator, you will manage customer bookings and documentation, coordinate with suppliers and customers, and ensure smooth, safe and compliant logistics operations while supporting Operations Team Leads on various projects and maintaining clear communication with local operational teams.
At Stolt Tank Containers (STC), we move today’s products for tomorrow’s possibilities. With a fleet of more than 56,000 ISO tank containers and a worldwide network of owned and joint-venture depots, we deliver products across land to customers in more than 165 countries. As a division of Stolt-Nielsen, a global leader in the logistics and distribution of bulk liquids, STC is the final link in Stolt-Nielsen’s end-to-end logistics chain, collecting products from storage terminals and ports, and delivering them directly to customers’ doors, wherever they are in the world. We are committed to getting it right every time: safely, reliably and sustainably.
What you will be doing
You will be responsible for efficiently managing interactions with suppliers and customers, handling bookings across multiple channels, and meticulously maintaining operational records while ensuring strict adherence to safety regulations and industry standards. Working closely with Operations Team Leads, local operational teams, suppliers, and customers, you will resolve issues, support various projects as they arise, and maintain clear, precise communication to keep STC’s logistics operations running smoothly and in line with STC’s policies, mission, and vision.
Key responsibilities
- Order Management – Process customer bookings received via various channels (Web, EDI, API & Email), ensuring timely and correct handling of the booking - ensuring KPI’s are met. This includes selecting the optimal ocean carrier (based on cost, speed or sustainability), and communicating vessel/voyage information with the customer.
- Export Documentation – Punctual and precise handling of shipping instructions in alignment with STC’s quality procedures. Coordinate the accurate processing and distribution of shipping instructions and ensure that any documentation related to additional charges, such as manifest corrections, are advised timely to customers. Follow up with ocean carriers regarding amendments and ensure timely receipt of Bill of Lading. Ensure the system contains all necessary updates and relevant information to successfully ship the container.
- Import Documentation – Monitor & control the end-to-end process for imports. This includes verifying estimated arrival information, sending documentation to the customer, and create/distribute release instructions to the ocean carriers and terminals.