Area Operations & Customer Service Coordinator - UZ

Job Summary:

Responsible for overseeing and managing the shipment of goods across international and domestic supply chains. This role ensures that freight is transported efficiently, cost-effectively, and in compliance with all regulatory requirements. The coordinator works closely with customers, carriers, agents, customs brokers, and internal teams to manage logistics, documentation, and problem resolution.

Key Responsibilities:

• Freight Coordination & Shipment Management

• Plan, schedule, and coordinate shipments via air, ocean, and ground transportation.

• Ensure smooth execution of shipments from origin to destination while monitoring transit times and delivery deadlines.

• Liaise with carriers, suppliers, and customer to manage shipping schedules and resolve any issues.

• Track and update shipment status, providing customers with timely updates.

• Documentation & Compliance

• Prepare and review shipping documentation, including waybills, commercial invoices, packing lists, and certificates of origin.

• Ensure all import and export documentation meets regulatory and customs requirements.

• Work closely with customs brokers to facilitate clearance and ensure compliance with international trade regulations.

• Maintain accurate records of shipments, customs documentation, and freight charges.

• Operational invoice customers

• Customer Service & Client Relations

• Act as the primary point of contact for customers, ensuring excellent customer service and timely communication.

• Address customer inquiries, provide shipment updates, and resolve any transport-related issues.

• Develop and maintain strong relationships with customers to support long-term partnerships.

• Problem-Solving & Risk Management

• Identify potential delays or issues in freight movement and implement corrective actions.

• Handle disputes, damages, and claims with carriers and insurance providers.

• Ensure shipments are properly insured and risk mitigation strategies are in place.

• Coordination with Internal Teams

• Work closely with sales, pricing, procurement, warehouse, and customer service teams to align freight operations with business needs.

Required Skills & Qualifications:

• Minimum 3 years of business experience in a global business network.