Operations Coordinator - Customer Service & Administration
- Compensation
- $22–$24 / hr
- Location
- Belgrade, MT, US
- Work setup
- Not specified
- Seniority
- Junior
- Employment
- Full time
- Experience
- Not specified
- Category
- Support
- Posted
Skills
Must have
- Enjoys helping people and building positive relationships.
- Is dependable, organized, detail-oriented, and accountable.
- Communicates clearly and professionally.
- Takes initiative, solves problems, and follows through.
- Can manage multiple priorities in a fast-paced environment.
- Is comfortable with computers, email, and learning new software.
- Works well with others and maintains a positive, professional attitude.
- Is eager to learn and grow with the company.
- High school diploma or equivalent.
- Basic computer and communication skills.
- Ability to handle confidential information responsibly.
- Customer service or administrative experience is helpful but not required.
- No restoration or construction experience necessary.
Full description
**Paul Davis Restoration of Southwest Montana
Operations Coordinator (Customer Service & Administration)
Location:** Bozeman, MT
Job Type: Full-Time | Entry-Level
Pay: $22–$24 per hour, depending on qualifications
Paul Davis Restoration of Southwest Montana is looking for a dependable, organized, and service-minded Operations Coordinator to join our growing team.
This position combines customer service, office administration, and daily operational support. You'll serve as a key point of contact for customers while helping keep our office organized, our team connected, and our projects moving forward.
We help homeowners and businesses recover from unexpected property damage. Our customers are often facing stressful situations, and your compassion, communication, and attention to detail will make a meaningful difference.
This is an entry-level opportunity with room to grow. Previous restoration or construction experience is not required. We're looking for the right attitude, strong communication skills, and a willingness to learn.
**What You'll Do
Customer Service & Communication**
- Answer calls, emails, and customer inquiries with professionalism and empathy.
- Maintain ongoing customer communication throughout the restoration process.
- Coordinate appointments, scheduling, and project updates with customers and team members.
- Document customer interactions, track outstanding requests, and ensure timely follow-up.
- Help resolve routine concerns and escalate more complex issues appropriately.
Office Administration & Operations
- Support daily front-office activities and general administrative responsibilities.
- Maintain accurate customer records, project information, and internal documentation.
- Assist with scheduling, task tracking, and communication between office and field teams.
- Enter and update information in company systems.
- Support project managers and leadership with operational and administrative needs.
Administrative & Financial Support
- Assist with payroll and accounts payable documentation.
- Maintain subcontractor paperwork, including W-9 forms and insurance certificates.
- Organize files, process mail, and support established office procedures.
- Take on additional responsibilities as your knowledge and experience grow.