Operations Coordinator (MNC / Air Freight) - [LL]

Job Overview

We are looking for a motivated Operations Coordinator (Air Freight Export) to join our logistics team. In this role, you will coordinate daily air export shipments, oversee cargo handling, prepare shipping documentation, and deliver high-quality customer service. You will liaise directly with airlines, ground handlers, transport vendors, and international offices to ensure smooth, on-time freight movements.

Key Responsibilities

• Air Export Operations:

• Coordinate daily air export shipments from booking creation through to final flight departure.

• Arrange cargo collection, consolidation, palletization, and warehouse handling activities.

• Prepare and verify shipping documentation, including MAWB, HAWB, commercial invoices, packing lists, and customs export permits.

• Monitor shipment milestones and flight statuses to ensure on-time departure in line with customer requirements.

• Resolve shipment irregularities promptly and provide timely updates to clients and stakeholders.

• Customer Service & Stakeholder Management:

• Respond promptly to customer enquiries regarding flight schedules, documentation, and tracking updates.

• Maintain operational performance to meet established customer service levels and Key Performance Indicators (KPIs).

• Build and foster strong working relationships with clients, carriers, ground handling agents, and overseas partners.

• Perform additional operational and administrative duties as assigned by line management.

Requirements & Qualifications

• Experience: Open to entry-level candidates and candidates with prior experience in air freight, freight forwarding, or logistics operations.

Working Hours & Conditions

• Working Hours: 9:00 AM – 6:00 PM

• Roster Schedule: Rotational shift pattern

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

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