Operations Manager

Your tasks and responsibilities: • Compliance with all FMC, DOT, TSA, and Customs regulations (US and Foreign) • Develop and maintain Ocean/Air carrier relationships. • Maximize profits through negotiation and operation excellence on various freight modes • Development and maintenance of strong long-term customer and vendor relationships • AES administrator responsibilities • Management and Execution of all daily operations of General Cargo Freight/Projects • Management, training, mentoring, and motivation of assigned team members (new and existing) Identify and groom staff with potential for succession planning and communicate with HR and management accordingly. • Responsible for team member performance management, training and development, performance appraisal and disciplinary action up to and including termination - as applicable. • Lead, direct and support daily operations as well as spearheading the development and rollout of continuous improvement initiatives • Direct, guide and support staff to delivery industry best practices • Facilitate the provision of operational supports including import and export documentation, synchronization of origin/destination zone transport, customs formalities, and the overall scope of the door-to-door trade • Ensure effective and timely delivery of customer commitments by the organization • Create a challenging, rewarding, and open work environment that facilitates constructive communication and motivates performance. • Constantly monitor cost control efforts within the department to achieve maximum profitability and timely issue of customer invoices • Provide drive and motivation to the department, by leading from the front • Ensure timely, attentive, and appropriate communication with internal and external stakeholders and ensure effective resolution of service and operational issues • Monthly financial close of operational files, responsible for cost and revenue accruals and month end close processes • Consistent excellence in Reliability, Professionalism and Teamwork • Work constructively in a team-oriented environment to ensure customer overseas offices requirements are met • Ensure timely and accurate invoicing of operational files • Follow code of conduct and ensure that same is followed by the ocean freight team • Assist with business plans, budgeting and completing company reporting as directed • Liaise with and provide advice to management, branches, overseas network regarding general cargo and project business as applicable • Implement and validate Company KPI’s, SOPs and Directives Market Industry Knowledge / Business Acumen: • Knowledge in all major freight forwarding disciplines, e.g., air, sea, surface transport, industrial projects • Understanding of company strategy and products • Understanding of company rules and guidelines • Strong business administration competency Desired Attributes: • Analytical and conceptual thinker, self-starter, and team player • Professional image, polished presentation • Strong relationship building and negotiating skills • High energy and results oriented • Excellent Commercial acumen Driven and hungry to develop opportunities • Seen as an influencer, Customer focused • Detail oriented with strong planning, organizational, project management, and analytical skills • Excellent client / management presentation skills • Team player and ability to form, lead, and motivate a Team