Operations Manager (German Speaker)

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.

Key Responsibilities

• Act as a Team / Tower Lead, managing daily operations and ensuring smooth service delivery

• Serve as a client-facing point of contact, maintaining strong stakeholder relationships

• Ensure all deliverables meet quality standards and client expectations

• Monitor and manage Service Level Agreements (SLAs) and operational performance

• Drive cost control and operational efficiency initiatives

• Lead and manage team activities, including task allocation and performance follow-up

• Provide regular reporting on performance, risks, and improvements

• Identify issues proactively and ensure effective problem-solving and conflict resolution

Key Requirements

• 3–5 years of experience in operations leadership or service delivery roles

• Fluency in German and English (mandatory)

• Strong team management / operational leadership experience

• Solid knowledge of IT infrastructure technologies

• Excellent communication, presentation, and reporting skills

• Strong problem-solving and conflict-resolution abilities

• Engagement Level Certification is a plus

• Exposure to architecture concepts is a plus

• Knowledge of automation tools or technologies is a plus

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

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