Operations Manager – IMS Management Representative
- Compensation
- 90K–120K / mo
- Location
- Not listed
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 2+ years
- Category
- Operations
- Posted
Skills
Must have
- At least 5 years of experience in operations, quality, business management, or a related field.
- At least 2 years of experience managing people or leading a function.
- Hands-on experience managing an ISO-certified management system, particularly ISO 9001 and/or ISO 27001.
- Experience with internal and external audits, corrective actions, risk management, and document control.
- Experience coordinating projects across multiple teams or departments.
- Knowledge of information security governance, asset management, access reviews, supplier risk, and business continuity.
- Experience working with distributed or offshore teams and different time zones.
- Strong organizational, analytical, and problem-solving skills.
- Excellent English communication and stakeholder management skills.
- Experience using monday.com or similar project/work-management tools.
- Ability to work independently, manage multiple priorities, and meet deadlines.
Full description
Job Overview
We are looking for an experienced Operations Manager who will oversee day-to-day business operations while serving as the Management Representative for the Integrated Management System (IMS).
The role will manage operational processes, compliance, quality, information security, risk management, projects, suppliers, and coordination between the UK and Philippines teams. The successful candidate will also maintain the company's ISO management systems, ensure audit readiness, and drive continuous improvement.
This is a hands-on leadership role reporting directly to the Managing Director.
Key ResponsibilitiesIntegrated Management System & Compliance
- Maintain and continuously improve the IMS covering ISO 9001, ISO 27001, and ISO 42001.
- Manage internal audits, corrective actions, and compliance activities.
- Coordinate external certification audits and work with auditors to close findings.
- Organize management reviews and track action items.
- Manage document control, including versioning, approvals, and scheduled reviews.
- Maintain risk and opportunity registers and monitor corrective actions.
- Ensure company policies, objectives, and compliance requirements remain updated.
Project & Operations Management
- Manage the quarterly project review process across departments.
- Monitor project timelines, deliverables, risks, and dependencies.
- Maintain project trackers and provide regular status reports to management.
- Coordinate cross-functional activities and ensure operational priorities are aligned.
Information Security & Risk
- Manage company assets, access controls, and periodic access reviews.
- Coordinate supplier and third-party security requirements.
- Monitor security incidents and support business continuity and disaster recovery activities.
- Maintain legal, regulatory, and contractual requirements.
- Support compliance with UK GDPR, data protection, and AI governance requirements.
Procurement & Resource Management
- Manage procurement, purchasing, and supplier onboarding.
- Coordinate supplier due diligence and vendor management.
- Manage company tools, equipment, and asset lifecycle.
- Support operational budgeting and resource planning.
People & Team Management
- Work closely with HR on onboarding, offboarding, recruitment support, training, and employee development.