Operations Manager

Operations Manager

Location: Tanzania, INT

Property Type: Luxury Lodge

Salary: Negotiable DOE

The Operations Manager will be responsible for overseeing the smooth and effective day-to-day operations of the luxury lodge, ensuring consistently high standards across all areas of the guest experience and operational functions.

Key Responsibilities:

• Oversee the overall day-to-day operations of the lodge.

• Ensure exceptional guest service and hospitality standards are consistently maintained.

• Lead, manage and motivate the lodge team to achieve operational and service objectives.

• Monitor operational standards across all departments and implement improvements where required.

• Ensure effective communication and coordination between departments.

• Assist with staff scheduling, performance management and ongoing training.

• Monitor stock levels, operational costs and departmental budgets.

• Ensure lodge policies, procedures and standards are consistently followed.

• Handle guest feedback and resolve operational or service-related issues professionally.

• Work closely with senior management to achieve the lodge's operational and business objectives.

• Maintain a strong focus on efficiency, quality and the overall guest experience.

• Ensure compliance with health, safety and company standards.

Requirements:

• Proven experience in an operations or management role within a luxury lodge, safari lodge or high-end hospitality environment.

• Strong leadership and team-management skills.

• Excellent organisational and problem-solving abilities.

• A hands-on approach with strong attention to detail.

• Excellent communication and interpersonal skills.

• Ability to work effectively in a remote and demanding hospitality environment.

• Strong understanding of luxury hospitality and guest service standards.

• Professional, adaptable and results-driven approach.

Interested candidates who meet the requirements are invited to submit their CV to Kendrick Recruitment for consideration.