Delivery & Operations Manager

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The Role

You'll lead day-to-day staffing, placing the right digital talent on the right projects so both the work and the people succeed. Working with Production and Operations, you'll look past what a brief asks for to understand what the project actually needs, then cast for it based on three things: the type of person, the activities they'll perform, and the outcome expected.

You don't need a Resource Manager title to be a great fit. If you're a Project Manager, Producer, or Ops specialist who enjoys the talent-matching puzzle more than running timelines end to end, this role is a strong next step.

What You'll DoCasting & Intake

• Partner with Production and Ops to turn client briefs into clear talent requirements.

• Staff for skills and versatility, not job titles, favoring multidisciplinary talent who can work across mediums.

• Balance critical client work with growth opportunities for our people.

Capacity Planning

• Solve daily staffing challenges, including last-minute requests, shifting timelines, and competing priorities, while protecting quality and team well-being.

• Build and grow talent pipelines across Latin America.

• Keep capacity and allocation data accurate and up to date.

Utilization & Budget

• Monitor rosters to hit utilization goals, reducing bench time while preventing burnout.

• Optimize external spend, and bring in vetted freelancers quickly when needed.

• Manage freelance contracts and partner with Finance on budgets and onboarding.

What You Bring

• 4+ years in a digital agency, in resource management, project management, production, or creative operations.

• Strong understanding of the digital production lifecycle and its disciplines, such as Motion, UX/UI, Strategy, QA, Copywriting, Development, and AI.

• Ability to read a brief or SOW and estimate the talent and effort it requires.

• Experience with resource management tools (Smartsheet, Mavenlink, 10,000ft, or similar).

• Comfort with utilization data and forecasting to support staffing decisions.

• Knowledge of the LATAM digital talent market; a trusted freelance network is a plus.

• Clear, confident communication in English, both written and spoken.

How You Work

• Big picture and fine detail: You see the full pipeline and individual schedules at once, and anticipate bottlenecks.

• Diplomatic: You negotiate well with senior producers and creative leads, and offer strong alternatives when the first choice isn't available.

• People-first: You know your talent's strengths, ambitions, and limits, and staff with that in mind.

• Clarity from ambiguity: You find the real need behind a vague request.

#LI-VM1

About Monks

Monks is the global, digital-first, data-driven, unitary operating brand of S4Capital plc, where our culture centers on how we show up for the work and for one another. That begins with the commitment to strive for mastery—taking deep pride in our craft and creating work that sets the bar. In everyday execution, we drive momentum by choosing bold action rather than waiting for certainty. Above all, our teams are stronger together, bringing diverse perspectives into a unified team that communicates with clarity, trust, and mutual respect.

This commitment to craft and innovation translates directly into widespread industry acclaim: Monks was named a Contender in The Forrester Wave™: Global Marketing Services and a leader in the 2026 Gartner® Magic Quadrant™ for Global Digital Marketing Agencies. It ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization (2025), Monks was also awarded Business Intelligence Group’s 2026 Excellence in Artificial Intelligence Award in the Human-Machine Interaction Team category. Additionally, Monks.Flow earned AI-based Marketing Solution of the Year at the 2026 AI Breakthrough Awards and a 2026 Global Generative AI Award in the Agentic Marketing Innovation category. Finally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.