Ainsworth
Operations Manager, Soft Services
- Compensation
- Not disclosed
- Location
- Franklin, Tennessee, United States
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 3+ years
- Category
- Operations
- Posted
Skills
Must have
- 5+ years of direct IFM leadership (e.g., Janitorial Manager, Operations Manager) or a bachelor’s degree in hospitality or management with at least 3 years of direct operational leadership experience.
- Experience operating within workflow systems, particularly CMMS platforms (e.g., eMaint, Maximo).
- Strong attention to detail with the ability to efficiently meet deadlines and project outcomes.
- Ability to follow prescribed plans and provide constructive feedback when objectives cannot be met.
- Experience with continuous improvement methodologies (e.g., Lean Six Sigma).
- Strong oral and written communication skills, with the ability to communicate effectively at all levels of the organization.
- Excellent analytical and problem-solving skills, particularly in conducting incident investigations and risk mitigation.
- Ability to produce and communicate detailed reports.
- Fluency in English is required, with bilingual proficiency (Spanish/French) being an asset.
Full description
If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the GDI Ainsworth team today!Job Summary:
The GDI Ainsworth family is seeking a dynamic leader to oversee Facilities Soft Services and third-party providers across an assigned region. Reporting to the Regional General Manager, this role leads technicians and coordinators to deliver services including janitorial, event support, landscaping, pest control, waste management, mailroom, laundry, and MAC services for a premier automotive client. The ideal candidate brings strong facilities management, operational leadership, and HES expertise, with a focus on service excellence, safety, efficiency, and continuous improvement.
Key Responsibilities:
- Service Delivery & Operational Excellence
- Oversee the execution of Soft Services operations, ensuring high-quality service delivery across janitorial, MAC, event coordination, landscaping, pest control, waste management, mailroom operations, and laundry services.
- Interface with customers to ensure workflow completion and timely service outcomes.
- Conduct quality assurance inspections and follow-ups across all facility services, including those beyond the primary scope of responsibility.
- Ensure work records are accurate, up-to-date, and properly documented.
- Lead event and incident investigations (e.g., Root Cause and Corrective Action) and track resolution of corrective actions within the portfolio.
- Support monthly, quarterly, and annual performance reporting based on Quality Control Plan measures.
- Financial & Operational Strategy
- Participate in the development of operating and capital expense budgets for assigned portfolios.
- Identify cost-saving opportunities and implement innovative strategies to improve operational efficiencies.
- Investigate and implement new technology or process enhancements to improve service delivery.
- Compliance & Safety Leadership
- Ensure compliance with health, safety, and environmental regulations at all levels, including adherence to GDI/Ainsworth, client, and jurisdictional (AHJ) requirements.
- Champion a safety-first culture, promoting compliance with HES standards across all operations.
- Provide guidance and oversight to maintain a positive, compliant, and risk-free work environment.
- Team Leadership & Stakeholder Engagement